ROCHESTER, N.Y.--(BUSINESS WIRE)--Sutherland Global Services was recently ranked as a leader in NelsonHall’s 2015 Work-at-Home Agent (WAHA) NEAT NelsonHall Vendor Evaluation and Assessment Tool report in the Overall WAHA, High Complexity, Ability to Support Seasonal Ramps, and Sales categories.
NelsonHall is the leading global BPO and IT outsourcing analyst firm that offers a tool to assist strategic sourcing managers in assessing vendor capability in WAHA Customer Management Services (CMS).
Sutherland was scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need such as high complexity WAHA services, WAHA services capable of supporting seasonal ramps, and WAHA services geared toward sales.
The evaluation tool rates vendors on a two-axis model -- assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to deliver innovation in support of client-specific requirements.”
“Sutherland’s CloudSource Work-at-Home program delivers outstanding performance and value to our clients. Our truly virtual model provides us with nearly unlimited access to talent, while our industry-leading tools offer exceptional flexibility to our employees and clients by aligning our resources when and where they are needed," said Frank Kelly, senior vice president of CloudSource.
Sutherland Global Services recently rebranded its work-at-home services as CloudSource to reflect its use of the Cloud to source the best work-at-home professionals for clients. Sutherland CloudSource’s home-based positions provide employees with a competitive compensation and benefits package, paid training, and schedule flexibility.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 36,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India, and China. For more information, visit www.sutherlandglobal.com.