PALO ALTO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--ServiceRocket, a leading provider of training, utilization and support technology and services that maximize Customer Success, and GoodData®, an industry leading cloud analytics platform and Insights as a Service provider, announced today a partnership that integrates GoodData’s Insights as a Service (IaaS) platform with TrainingRocket. ServiceRocket’s TrainingRocket solution was designed by a training company for training departments to grow and service their customers by enabling end-users to get up and running on software applications quickly, and start using them proficiently. By embedding GoodData IaaS technology within TrainingRocket, software companies now have access to prevailing insights and analytics about their user base, with the ability to modify curricula or even product features, to ensure the successful utilization and, ultimately, customer retention.
“By offering powerful analytics and business intelligence, ServiceRocket can now increase software utilization and enhance the training experience of their customers,” said Rob Castaneda, Founder and CEO of ServiceRocket. “Partnering with GoodData gives our customers useful insights that take training to the next level.”
ServiceRocket’s TrainingRocket platform is in use by many of today’s fast growing software companies such as Cloudera, NGINX, and Mulesoft to power online customer universities and training businesses. With the addition of GoodData IaaS technology, TrainingRocket courseware managers can now capture and view data to uncover demonstrable results around their training programs.
For example, using GoodData Analytics, a sales training program can combine training data with application data from other platforms such as Salesforce.com or Marketo to evaluate participants’ scores, see progression achieved through course material and measure the impact training has on sales productivity, revenue generation and customer engagement. Administrators can define specific parameters and integrate data from multiple sources, without needing IT support.
“We firmly believe every application must integrate and analyze data in order to stand out,” said Roman Stanek, GoodData Founder and CEO. “ServiceRocket is a shining example of how ISVs create differentiated offerings through analytics. The insights available in TrainingRocket powered by GoodData close the gap between education and revenue impact for all ServiceRocket customers.”
Insights as a Service
The GoodData IaaS platform includes end-to-end data management feeding its Insights Engine, Analytical Designer and Data Explorer to deliver guided business user data discovery. While other vendors build disconnected Business Intelligence (BI) solutions and appliances, GoodData begins with insights for customers that accelerate paths to breakthrough results and move beyond BI. This transformative platform is why GoodData is a market leading, “Insights as a Service” provider. Garnering the collective learning amassed within the Insights Network, GoodData culls the institutional knowledge accumulated over years of operations, service expertise, and analytic activity within more than 50,000 projects in GoodData’s cloud-based analytics platform.
ServiceRocket is the training, utilization and support solution for any training program needs, enabling the highest level of customer retention and success. The company’s training solutions include TrainingRocket, its popular on-demand learning platform for fast growing software companies and enterprise organizations. With TrainingRocket, software companies get users up and running on software applications quickly, so they can use them proficiently, leading to increased adoption, engagement, and success with customers and employees. Companies can use ServiceRocket’s Enterprise Software Training Maturity Model enabling them to quickly determine the current state of their training function and identify their specific training needs.
The analytics capability offered through this partnership is available in the second quarter of 2015 as an application called TrainingRocket “Powered by GoodData”.
GoodData®, an industry leading, cloud-exclusive business intelligence platform and Insights as a Service provider, enables more than 40,000 companies push beyond traditional BI. GoodData’s Insights Network leverages the accumulation of the company’s experience, best practices, and millions of its user interactions to propel organizations to analytic maturity and business successes. GoodData is headquartered in San Francisco and is backed by Andreessen Horowitz, Intel Capital, TOTVS, General Catalyst Partners and others. For more information, read our blog, visit our website and follow @gooddata on Twitter.
ServiceRocket is a unique Customer Success company focused on ensuring enterprises and users successfully incorporate software into their businesses and lives – so they use it, love it and buy more. Through training, support and utilization, ServiceRocket creates long-lasting, loyal relationships between software companies, enterprises and their software by delivering these elements to enable customer success. Based in Palo Alto, ServiceRocket has global teams in Australia, Chile, Malaysia and the United States. Visit www.servicerocket.com for more information.