e-SignLive™ by Silanis Wins the Grand Slam for Leadership and Customer Satisfaction in G2 Crowd E-Signature Grid℠ Report

Named a leader for the fourth consecutive time, e-SignLive leads all e-signature providers, including Adobe Document Cloud and DocuSign, in customer satisfaction across enterprise, mid-market and small customer segments.

MONTREAL--()--e-SignLive™ by Silanis, the e-signature choice for business, has been named a Leader for the fourth consecutive time on the enterprise software user review platform G2 Crowd. In the Spring 2015 GridSM for E-Signature, e-SignLive continues to lead against Adobe Document Cloud and DocuSign in customer satisfaction across all sizes of organizations. Most importantly, e-SignLive has achieved an 84 as its Net Promoter Score (NPS) – a metric that measures customers’ likeliness to recommend the product to a friend or colleague – earning the highest NPS score across all e-signature vendors.

“Earning the highest Net Promoter Score on G2 Crowd for the fourth time running proves that our commitment to delivering the best customer experience ever is not lip service,” said e-SignLive CEO Tommy Petrogiannis. “I can’t credit our team enough for all their hard work continuing to make e-SignLive the most flexible e-signature solution that is easily integrated and delivers the strongest legal protection, as well as highest security and compliance in the industry, to meet our customers’ digital business needs.”

As the e-signature market continues to mature and vendors consolidate or are acquired, the voice of the customer is even more important for those looking to adopt or expand digital transactions across their organizations. Reports like those from G2 Crowd fulfill the need for unbiased, peer-to-peer reviews of enterprise technology.

The only Leader to yet again earn top marks across multiple categories, e-SignLive by Silanis received the following scores:

  • 99 percent of users gave e-SignLive 4 or 5 stars;
  • 97 percent of users believe e-SignLive is headed in the right direction;
  • 94 percent of customers would recommend e-SignLive.

The report went on to say, “Security was an important concern for e-SignLive by Silanis users, and was a major advantage they saw in the software. e-SignLive offers a number of authentication tools, including registered IP addresses as a confirmation stamp, to ensure that documents are secure and signed by the correct party, making it a good choice for signing legal documents. In addition to its secure documents, reviewers liked the user experience and its superior architecture, which makes it easy to integrate into other enterprise systems.”

As the sole e-signature vendor to successfully complete its Service Organization Control (SOC) 2 Type 2 attestation – the only acceptable standard to attest to cloud security that currently exists for service organizations – e-SignLive has demonstrated its strong commitment to the security of its customers’ mission-critical processes.

The report also elaborated: “The Silanis team and its expertise was another benefit for reviewers, who described them as knowledgeable and ‘willing to go the extra mile’ for customers.”

In their G2 Crowd reviews, one financial services customer shared: “e-SignLive provides a variety of authentication methods to ensure that your documents are secure. It ensures that there are no missing or overlooked signatures, which is a real time-saver. It was simple to use and met all of my needs as a user.”

An insurance customer offered this endorsement: “Complete enterprise solution. Everything from mobility to back office monitoring. Technical support services have been excellent in working with our people to review and make suggestions to our planned workflow for our pilot project.”

Finally, a government customer explained that e-SignLive is “…becoming our best practice for contract signing whether it be online or via the mobile device.”

e-SignLive is offering those interested in comparing electronic signature vendors complimentary access to the G2 Crowd Grid for E-Signature Spring 2015 report – please visit www.silanis.com/resource-center/g2-crowds-electronic-signature-software-rankings/.

About e-SignLive™ by Silanis

Businesses of all sizes choose e-SignLive™ by Silanis when electronic signatures matter. Nearing one billion documents processed each year, e-SignLive™ is the most widely used e-signature solution in the world and ranked a leader by analyst firms Forrester Research and G2 Crowd. Organizations of all sizes, including top banks, insurers, credit providers, pharmaceutical and government agencies, trust e-SignLive to run their core business processes and take their businesses digital through innovations in mobile technology, electronic evidence, analytics and personalization. On premises or in the cloud, e-SignLive delivers the best customer experience while providing the strongest legal protection and regulatory compliance. Learn more at www.silanis.com.

Contacts

Silanis Technology
Sarah Milner, 250-216-1762
sarah_milner@silanis.com

Release Summary

Named a leader for the 4th consecutive time, e-SignLive leads all e-signature providers, including Adobe Document Cloud and DocuSign, in customer satisfaction.

Contacts

Silanis Technology
Sarah Milner, 250-216-1762
sarah_milner@silanis.com