WALNUT CREEK, Calif.--(BUSINESS WIRE)--Arch Mortgage Insurance Company (“Arch MI”), a leading provider of private mortgage insurance and wholly owned subsidiary of Arch Capital Group Ltd., today announced two new improvements to its ArchMIConnectSM Origination user interface: an updated configuration that allows customers to navigate the site more easily and the introduction of a “Live Support via Chat” feature that provides real-time customer communication.
The redesign of ArchMIConnect Origination provides customers an updated interface that delivers enhanced ease-of-use through a new layout that prioritizes speed and accessibility. Additional features include new action buttons, quick links and a revamped menu that incorporates actual user feedback.
The introduction of “Live Support via Chat” in ArchMIConnect Origination streamlines the loan origination process and provides real-time responses to customer questions from a knowledgeable Arch MI underwriting representative. Live Support via Chat is available with just the click of a link from Monday to Friday from 7:00 a.m. to 4:00 p.m. Pacific Time. Outside of Live Support’s service hours, customers may continue to contact Arch MI with questions and receive responses by phone, fax or email.
“At Arch MI, we are focused on our customers’ experience and are committed to providing exceptional service to new and existing clients,” said Chris Hovey, Chief Operations Officer of Arch MI. “We are continually working to identify ways to improve that experience, and the new interface redesign and introduction of Live Support via Chat are the latest examples of how we’re delivering value. We’re thrilled that these enhancements have received enthusiastic customer endorsements.”
ArchMIConnect Origination is the originating function of Arch MI’s online platform, ArchMIConnect, which provides seamless, state-of-the-art integration with most industry loan origination systems and pricing engines. The platform enables customers to access rate quotes for up to five Arch MI Premium Options at once, order delegated and non-delegated MI, and allows clients to easily manage their Arch MI Commitments.
For more information about ArchMIConnect, please call Arch MI at 800.383.4264
ABOUT ARCH MI
Arch Capital Group Ltd.’s U.S. mortgage insurance operation, Arch MI, is a leading provider of private insurance covering mortgage credit risk. Headquartered in Walnut Creek, CA, Arch MI's mission is to protect lenders against credit risk, while extending the possibility of responsible homeownership to qualified borrowers. Arch MI’s flagship mortgage insurer, Arch Mortgage Insurance Company, is licensed to write mortgage insurance in all 50 states, the District of Columbia and Puerto Rico. For more information, please visit www.archmi.com.
CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward−looking statements. This release or any other written or oral statements made by or on behalf of Arch MI, Arch Capital Group Ltd. or its subsidiaries may include forward−looking statements, which reflect our current views with respect to future events and financial performance. All statements other than statements of historical fact included in or incorporated by reference in this release are forward−looking statements.
Forward−looking statements can generally be identified by the use of forward−looking terminology such as "may," "will," "expect," "intend," "estimate," "anticipate," "believe" or "continue" or their negative or variations or similar terminology. Forward−looking statements involve our current assessment of risks and uncertainties. Actual events and results may differ materially from those expressed or implied in these statements. A non-exclusive list of the important factors that could cause actual results to differ materially from those in such forward-looking statements includes the following: adverse general economic and market conditions; increased competition; pricing and policy term trends; fluctuations in the actions of rating agencies and our ability to maintain and improve our ratings; investment performance; the loss of key personnel; the adequacy of our loss reserves, severity and/or frequency of losses, greater than expected loss ratios and adverse development on claim and/or claim expense liabilities; greater frequency or severity of unpredictable natural and man-made catastrophic events; the impact of acts of terrorism and acts of war; changes in regulations and/or tax laws in the United States or elsewhere; our ability to successfully integrate, establish and maintain operating procedures as well as integrate the businesses we have acquired or may acquire into the existing operations; changes in accounting principles or policies; material differences between actual and expected assessments for guaranty funds and mandatory pooling arrangements; availability and cost to us of reinsurance to manage our gross and net exposures; the failure of others to meet their obligations to us; and other factors identified in our filings with the U.S. Securities and Exchange Commission.
The foregoing review of important factors should not be construed as exhaustive and should be read in conjunction with other cautionary statements that are included herein or elsewhere. All subsequent written and oral forward−looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by these cautionary statements. We undertake no obligation to publicly update or revise any forward−looking statement, whether as a result of new information, future events or otherwise.