NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care provider, today announced that it has been recognized in the Leader category by the International Association of Global Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100 list.
Based on measurable standards and evaluation by a panel of independent experts, Sitel joins the Leader list for excelling across factors including: size and growth, delivery excellence, programs for innovation, and Corporate Social Responsibility.
“Being named to The Global Outsourcing 100 list is no easy task,” said Michael Corbett, IAOP Chairman. “IAOP is pleased to recognize Sitel for their excellence and achievement.”
The accolade is the latest Sitel industry recognition and follows the company being placed in the Leaders quadrant of Gartner’s 2014 Magic Quadrant for Customer Management (CM) Contact Center BPO Report1 based on its completeness of vision and ability to execute in an expanding market.
“We believe that our industry recognition in recent months is testament to the dedication of our people in helping our customers to provide outstanding customer care and experiences,” said Bert Quintana, President and CEO at Sitel. “As customer care becomes ever more business critical, we’ll continue to keep customers front-and-center as we help them to engage in new ways across an ever-increasing array of digital channels.”
Further details on the Global Outsourcing 100 list will be published over the coming months, culminating with the official lists being published in a special advertising section on outsourcing in the 2nd Quarter 2015 FORTUNE 500 issue of Fortune magazine in June 2015.
IAOP is the go-to association leading the way to improve outsourcing outcomes by bringing together customers, providers and advisors in a collaborative, knowledge-based environment that promotes professional development, recognition, certification and excellence. With over 120,000 members and affiliates worldwide, IAOP is not only on top of the latest trends but in front of them. Through its expansive global chapter network, premier training and certification programs, knowledge center, member community and more, IAOP helps members learn, grow and succeed. For more information and how you can become involved, visit www.IAOP.org.
About The Global Outsourcing 100
As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, the International Association of Outsourcing Professionals® (IAOP®) annually produces the following research to help companies in their outsourcing decisions:
- The Global Outsourcing 100 – the annual listing of the world’s best outsourcing service providers – in its tenth year
- The World’s Best Outsourcing Advisors – the annual listing of the top outsourcing advisors and consultants – in its seventh year
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1Gartner, Inc., Magic Quadrant for Customer Management Contact Center BPO, TJ Singh, Brian Manusama, December 23, 2014.