Pulse Secure Selects ServiceSource to Drive Best-in-Class Renewals and Accelerate Growth

SAN FRANCISCO--()--ServiceSource® (NASDAQ:SREV), the global leader in recurring revenue and customer success management, today announced that Pulse Secure, a leading provider of access and mobile security solutions, has tapped ServiceSource to manage global renewals across its entire product portfolio.

Pulse Secure is a new company born from the sale of Juniper Networks Junos Pulse product line to Siris Capital, a leading private equity firm. To help fuel the company’s early-phase of growth, Pulse Secure will utilize the best practices, technology and expertise of ServiceSource’s managed services to engage customers and establish a solid foundation for its renewals business. As part of this engagement, ServiceSource’s managed services team will support Pulse Secure’s direct and channel sales teams across North America, EMEA and APAC regions.

“We are investing in our channel business to ensure channel partners are set-up for success when it comes to retaining current customers,” said Rick Barr, Senior Vice President of Operations and Business Development at Pulse Secure. “ServiceSource helps us rapidly scale our renewals management team to demonstrate the business value to our customer base and deliver the results for fueling our company’s growth.”

“We are excited to work with Pulse Secure,” said Ashley Johnson, Chief Customer Officer for ServiceSource. “Rapidly operationalizing a renewals management business requires attention to many layers of detail including data, systems, processes and people. We look forward to leveraging our 14 years of expertise and technology innovation to help Pulse Secure succeed in the marketplace and delight their customers.”

About ServiceSource

ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource’s solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings, our managed services and/or our cloud platform and application. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource, Renew OnDemand, Scout and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

Contacts

Media Contacts for ServiceSource
Crishel Bonfante, 415-901-5919
cbonfante@servicesource.com
or
Barokas PR for ServiceSource
Katharine Kemp, 206-264-8220
servicesource@barokas.com

Contacts

Media Contacts for ServiceSource
Crishel Bonfante, 415-901-5919
cbonfante@servicesource.com
or
Barokas PR for ServiceSource
Katharine Kemp, 206-264-8220
servicesource@barokas.com