Research and Markets: Contact Center Outsourcing Market in the APAC Region 2015-2019

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/sv97tl/contact_center) has announced the addition of the "Contact Center Outsourcing Market in the APAC Region 2015-2019" report to their offering.

The Contact Center Outsourcing market in the APAC region to grow at a CAGR of 11.76% over the period 2014-2019.

The report, the Contact Center Outsourcing Market in APAC Region 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the landscape of the Contact Center Outsourcing market in the APAC region and its growth prospects in the future. It provides a detailed discussion of the key vendors operating in this market.

One of the major trends emerging in the market is interest from SMBs looking to outsource their contact center functions. Several SMBs across the APAC region, especially in Australia, Japan, India, and China, are adopting contact center solutions. Hosted contact center solutions are preferred as there is no upfront cost involved in setting up the infrastructure.

According to the report, increased need for cost reduction is one of the major drivers in the market. By outsourcing contact center solutions, companies do not need to invest in infrastructure. It also enables them to access local talent, which is available at a lower cost than in the host country.

Further, the report states that one of the major challenges that the market faces is the emergence of other contact center outsourcing locations. The Contact Center Outsourcing market in the APAC region has gained technical expertise, which is increasing the salary levels of employees. The emergence of other contact center locations is posing a threat to the market in the APAC region as services are available at a lower cost.

Key Vendors

  • HP
  • IBM
  • Sitel
  • Teleperformance

Other Prominent Vendors

  • [24]7
  • Alorica
  • CGS
  • Convergys
  • Genesys
  • Genpact
  • HGS
  • Infomedia Nusantara
  • NTT Solco
  • Salmat
  • Scicom
  • Sykes
  • Teletech
  • Transcosmos
  • VADS
  • VXI
  • West
  • WNS
  • Xerox

Key Topics Covered:

  1. Executive Summary
  2. List of Abbreviations
  3. Scope of the Report
  4. Market Research Methodology
  5. Introduction
  6. Market Landscape
  7. Market Segmentation by End-users
  8. Buying Criteria
  9. Market Growth Drivers
  10. Drivers and their Impact
  11. Market Challenges
  12. Impact of Drivers and Challenges
  13. Market Trends
  14. Trends and their Impact
  15. Vendor Landscape
  16. Key Vendor Analysis

For more information visit http://www.researchandmarkets.com/research/sv97tl/contact_center

Contacts

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Laura Wood, Senior Manager
press@researchandmarkets.com
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Sector: Services

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T. Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Services