SACRAMENTO, Calif.--(BUSINESS WIRE)--A new research study completed in December by CPS HR Consulting in conjunction with the American Society for Quality (ASQ) Government Division benchmarked the current state of quality improvement initiatives in government as well as helped ASQ determine which agencies have case studies worthy of recognition. The study revealed that only 20 percent of all state agencies now have formal Lean Quality Improvement programs in place.
According to the study, quality-in-government initiatives have a short life cycle. Most do not survive more than three to five years due to a lack of structured support, both from political leadership and top agency executives.
“Lean and continuous quality improvement efforts have a limited life span in government because there is no long-term incentive for maintaining successful efforts,” said Richard E. Mallory, principle consultant for CPS HR and former chair of the ASQ Government Division. “These efforts are often initiated by a single executive leader in government and don’t survive political administration changes.”
The study supports the professional observation that quality in government will not naturally grow and be maintained and that auditable quality standards will be necessary to grow and support these efforts in the future.
According to respondents, the primary motivation for quality efforts already underway seems to be the commitment of single quality managers to “do the right thing” and to deliver excellent customer service. Survey respondents were unsure about higher management’s commitment to the success of current quality efforts.
To download Mallory’s full survey results visit: http://www.cpshr.us/resources_whitepapers.html.
Next Wednesday at 1 p.m. CST, CPS HR will host a free webinar, Balancing the Commitment to Lean and Quality in Government, to further discuss balancing the commitment to lean quality improvement in government. Visit https://attendee.gotowebinar.com/register/300000000011063369 to register.
Additionally, to continue to work on improvement initiatives, human resource professionals can visit http://www.cpshr.us/training_center/ and sign up for one of CPS HR’s training courses.
About CPS HR Consulting
CPS HR Consulting, based in Sacramento, California, is a self-supporting public agency providing a full range of integrated HR solutions to government and nonprofit clients across the country. CPS HR consultants have expertise in the areas of organizational strategy, recruitment and selection, classification and compensation, and training and development. For more information, visit www.cpshr.us or connect with them on LinkedIn, Twitter, Facebook and Google Plus.