INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, is hosting a free webinar titled, “What’s New for Contact Centers in 2015 and Why it Matters,” to be held Tuesday, Jan. 27, 2015 at 11:30 a.m. Eastern time (EST).
This 75-minute webinar is designed for contact center managers, IT professionals, and anyone responsible for the customer experience. The webinar will address the latest contact center technology trends for the customer journey, omnichannel, the cloud, mobile, and workforce optimization.
Webinar presenters include Ian Jacobs, senior analyst for Forrester Research, and Tim Passios, vice president of solutions marketing for Interactive Intelligence.
An extensive Q&A will follow the Web presentation, during which Jacobs and Passios will be joined by industry veterans Sheila McGee-Smith, founder of McGee-Smith Analytics, and Don Van Doren, founder and president of Vanguard Communications to answer live audience questions.
“Today’s ‘mega-empowered’ consumer is driving contact centers to find more advanced technologies for ensuring a superior customer experience,” Passios said. “We designed this webinar to share the key technologies and their applications that will help companies create the kind of personal and consistent multichannel experience these empowered consumers expect.”
To register for this Web event, visit: http://www.inin.com/WebEvent.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services for communications, collaboration and customer engagement. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence for the second year in a row with its 2015 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or firstname.lastname@example.org. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
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