MANCHESTER, England--(BUSINESS WIRE)--According to new research from UK telecommunications firm, Unicom (http://www.switchingon.com/), poor customer support and hidden charges are the number one mobile moans for one in four British companies.
As a result more than half - 54 per cent - said they’d happily pay higher monthly bills if it would guarantee good service.
So one in five owners over the age of 55 said customer service was their key concern and for younger people in business (aged 18 - 24) support was everything - with 37 per cent naming it as a motivating factor in their choice of provider.
At the same time it seems some of us aren’t keeping an eye on how much telecommunications are costing our businesses or looking for the best deal.
The research from Unicom - recently named as the UK’s second largest supplier of telecoms to small businesses - found that one in four freely admitted they don’t know how much their company mobile is costing them a month.
To make things worse, two thirds (61 per cent) say they never bother to check their monthly bills and one in eight bosses has no idea if employees are exceeding data or call allowances.
And it seems older really does equal wiser when it comes to managing business mobiles, with those aged 55+ managing to keep a keener eye on their bills.
A canny 61 per cent checked monthly statements religiously - versus 39 per cent of younger users.
Speaking about the Unicom research, which gathered the views if 1,000 business managers, owners and higher decision makers across the UK, Unicom CEO, Chris Earle, said:
“Telecommunications are at the heart of any modern business. This study shows that customer support is a vital part of that service, suggesting that customers are placing a significant level of trust in their service provider. This is why there is an obligation on all telecommunications providers to ensure that clients are offered services that most closely reflect their individual requirements.”
Top Mobile Moans
Poor customer service/Hidden charges
Being sold packages that don’t match the customer’s needs
Unicom, a trading name of Universal Utilities Ltd, is a telecommunications and utility service provider specialising in the small business market. It offers a one bill solution for telecoms and utility services providing telecoms, broadband, mobile, gas and electricity services and supplies over 100,000 small businesses throughout the UK. Unicom employs 500 people at 12 regional offices situated around the UK.
Unicom has attracted its business customers by offering substantial discounts and differentiates itself by offering a high standard of personal customer service, with customer service calls answered in 6 seconds, no premium rate 0845 or 0870 numbers, no recorded messages or menus, and no overseas call centres.
Unicom has a directory enquiry service, 118 777, offering customers significant savings compared to 118 118 and 118 500.
Unicom’s Operations Division is ISO 9001:2008 certified and has also been awarded the ‘Customer Service Excellence’, ‘Putting the Customer First’ and the ‘Investors in People’ accreditations.
For the year ending April 2013, Unicom reported pre-tax profits of £25m (an increase of 25% on the previous financial year) on a turnover of £70m.
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