PRINCETON, N.J.--(BUSINESS WIRE)--IXP Corporation, a prominent national public safety and emergency response provider, has rolled out a distinctive solution for local governments confronted with long-term unfunded pensions and other benefit liabilities. IXP’s long-term managed services platform alleviates the burden on municipalities by providing emergency call centers that exceed the highest performance metrics while also offering significant savings in operating and capital costs.
As IXP reinvents the traditional model of how government services are provided, there is a growing demand for its expertise. The company recently announced it has secured $45 million in signed contracts through 2019. The firm’s successful emergency call centers are operating in New Jersey, Maryland, Georgia, Massachusetts and Connecticut as this trend continues to grow on the national stage. IXP recently has completed five years of providing 9-1-1 services in Georgia – and was awarded a five-year contract extension. This contract resulted in ten years of fixed predictable cost to the stakeholder communities.
“IXP has essentially changed the paradigm for how public safety services are delivered,” says William E. Metro, IXP’s chief executive officer. “Municipalities are under great pressure to address the escalating problem of unfunded pension liabilities, increased healthcare costs, and other financial issues associated with personnel. We provide a now proven solution, with a documented track record of success, to this dilemma in the critical sphere of 9-1-1 call centers—and progressive communities throughout the country are noticing.”
Blending technology and operations, IXP’s model is based on the evaluation and alignment of four core components: governance, operations, technology, and facilities. The firm offers the advantage of integrated assessment, planning, design, and implementation, as well as operation and staffing.
Lawrence D. Consalvos, IXP’s president and chief operating officer, explains, “Municipalities clearly need to ensure optimal performance for their 9-1-1 call centers, but also need to gain better control of budgets and public safety resources,” he says. “We achieve these goals by providing contractual services with financial predictability, fixed-price contracts, and performance-based metrics. In essence, we provide for public safety and security better, faster, and more cost-effectively.”
IXP hires, trains and employs the dispatchers in its 9-1-1 centers, resulting in significant budgetary and human resource savings for local governments. The firm builds stringent performance requirements into its contract—and has consistently met or exceeded these quantifiable goals in the centers it operates.
At the same time, it keeps the operation localized, with facilities placed in the municipalities it serves—and dispatchers generally hired from the local workforce. Dispatchers participate in a rigorous training program, to ensure a level of training that enables them to meet demanding performance metrics. The result is that the municipality is ensured a dedicated, high-trained staff of dispatchers—without long-term financial, human resource, or management liabilities.
According to the State Budget Crisis Task Force, the ratio of active public employees to retirees has fallen drastically to 1.75:1 from 7:1 in 1950—a trend which translates into growing liabilities. A report from Morningstar Municipal Credit Research finds that unfunded pension burdens for residents in the 25 most populated cities have a median actuarial accrued liability of $3,550 per resident—with some cities, such as Chicago and New York, reaching more than $7,000 per person.
“It is a growing phenomenon that city and county decision-makers are looking for alternative ways to provide superior service to their constituents while reining in costs—not just now but in the future. IXP provides a long-term solution to an immediate and pressing demand,” concludes Consalvos.
About IXP Corporation: For more than 20 years, IXP Corporation (www.ixpcorp.com) has been recognized as the company that public safety and security organizations rely on to tackle their toughest challenges. With headquarters in Princeton, N.J., IXP serves municipalities, colleges, universities, hospitals, corporations, and utilities nationwide. IXP provides a total solution methodology that incorporates governance, operations, technology, and facilities. The firm develops and implements reliable and cost-effective solutions for scalable technology and communications systems, municipal protection, campus safety, and healthcare security.