EXTON, Pa.--(BUSINESS WIRE)--HIT Application Solutions (HIT), a provider of healthcare communication solutions, through its partnership with Merge Healthcare, installed the Merge Notifi intelligent communication system at Regional Medical Imaging (RMI) in Michigan. The new application automates the distribution of email based appointment reminders to patients, helping to reduce no show rates while also increasing patient satisfaction.
Dedicated to providing superior service, Regional Medical Imaging (RMI) has served the mid-Michigan region for more than 25 years. Its goal is to enhance the health and wellness of patients with both quality imaging and care services. It was this commitment to an exemplary patient experience that influenced the decision to use the Merge Notifi Appointment Reminders application.
“The Merge Notifi communication system enables us to send email based reminders directly to a patient’s home computer or mobile device,” says Carrie Berlin, BBA RCC, RMI’s Chief Information Officer. “It provides a comprehensive and convenient way to ensure that our patients receive the quality diagnostic and treatment services they require. Feedback from both our patients and many referring physicians on the new system has been extremely positive.”
Jerry Baker, CEO at HIT Application Solutions adds, “Our partnership enables Merge Healthcare to offer its clients best in class functionality that improves patient engagement and satisfaction by delivering exceptional customer support.” Merge Healthcare’s Kurt Hammond, President of iConnect Clinical Platform adds, “HIT and RMI have provided us the opportunity to demonstrate how intelligent messaging can truly make a difference in the patient experience. We are excited to see healthcare organizations taking full advantage of this proactive approach to communicating with their patients, and ensuring timely treatment.”
Notifi is an enterprise-wide, intelligent communication platform which automates multiple types of time sensitive alerts and messages. The system improves patient satisfaction by delivering convenient reminders of upcoming appointments via email, text and telephony. Features such as GPS driving directions and the ability to download an appointment to a patient’s personal calendar result in improved patient satisfaction and greater compliance.
About HIT Application Solutions
HIT Application Solutions is a leading healthcare information technology and consulting company that provides innovative communications solutions for healthcare stakeholders. The company's flagship product, Notifi, ensures fast, safe and convenient communications for patients, care providers and employees. Notifi is an enterprise-wide application that ensures that the right information is delivered to the right person at the right time. Based in Exton, Pennsylvania, the company was founded in 2004 and supports clients across the United States and Canada. Learn more about HIT at www.healthitservices.com.
Merge is a leading provider of innovative enterprise imaging, interoperability and clinical systems that seek to advance healthcare. Merge’s enterprise and cloud-based technologies for image intensive specialties provide access to any image, anywhere, any time. Merge also provides clinical trials software with end-to-end study support in a single platform and other intelligent health data and analytics solutions. With solutions that have been used by providers for more than 25 years, Merge is helping to reduce costs, improve efficiencies and enhance the quality of healthcare worldwide. For more information, visit merge.com and follow us @MergeHealthcare.
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