Research and Markets: Customer Experience Management Market Outlook 2019 - VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/jqbcr2/customer) has announced the addition of the "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" report to their offering.

This report focuses on the latest trends and advancements in customer experience solutions which provide strategies, process models, and information technology to design, manage, and optimize the end-to-end customer experience process. The report includes market analysis of various touch points and types of analytical tools, verticals, organization size, and geographical regions.

The report also focuses on Telco Customer Experience Management market by taking into consideration service quality management, service level agreement monitoring, service monitoring, fault management, and performance management with respect to network planning and network management. The Telco CEM includes CEM across telecommunication networks; The Telco CEM is segmented into five geographical regions, namely North America, South America, Europe, Asia-Pacific, and Middle East and Africa.

The report covers key industry players such as

  • Adobe
  • Alcatel-Lucent
  • Amdocs
  • Cisco
  • Ericsson
  • Hewlett-Packard
  • Huawei
  • IBM
  • Nokia Networks
  • Oracle.

Markets Covered

On the basis of network type:

  • Enterprise Feedback Management
  • Web Analytics
  • Text Analytics
  • Speech Analytics
  • Others

On the basis of touch point:

  • Company Website
  • Branch/Store
  • Web
  • Call Center
  • Mobile
  • Social Media

On the basis of organization size:

  • Small and Medium Businesses (SMB)
  • Enterprises

On the basis of vertical:

  • Communication Service Providers
  • Public Sector, Energy, and Utilities
  • Banking, Finance, and Insurance
  • Healthcare
  • Automotive and Transportation
  • Consumer Goods and Retail
  • Media and Entertainment
  • Travel and Hospitality
  • Manufacturing
  • Others

For more information visit http://www.researchandmarkets.com/research/jqbcr2/customer

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Telecommunications and Networks

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, Telecommunications and Networks