SAN FRANCISCO--(BUSINESS WIRE)--Helpshift, the leading CRM platform for mobile apps, today announced that it has introduced a free tier to its product offerings, specifically to enable independent game developers and indie game developers to be able to benefit from its platform. Now anyone creating and publishing mobile games for iOS or Android can setup their FAQs in-app and have access to both the mobile client software and the player management and support dashboard for free, up to 10,000 MAUs. Companies using Helpshift have seen reductions in the number of support requests by up to 94 percent, which gives game developers more time to make great games rather than managing support issues. Anyone interested in signing up for the free tier and getting Helpshift into their game can do so at: https://www.helpshift.com/gaming/
“We’ve realized that the big publishers are making the move to get on Helpshift, but at the same time, there are tens of thousands of mobile game developers and self-publishers that are dealing with support requests via email, or other outdated methods that are time-consuming, inefficient and not very effective,” said Tushar Makhija, VP of Business Development at Helpshift. “We know that we can provide a lot of benefit to this audience of game creators and free them up to focus on the parts of their games that deserve their attention. By implementing a free tier and allowing anyone to get on Helpshift for free, we’re actively supporting the community and also planting the seeds for the next big game to be made.”
Helpshift is also seeing explosive growth in acceptance of its platform as it is now handling more than three billion App sessions per month across 350 million devices. More than 100 million monthly active users are playing games that are powered by Helpshift and the list of developers is growing daily, with TinyCo, Supercell, Glu Mobile and other industry leaders all adopting Helpshift.
“Our new players are definitely using Helpshift and we’ve noticed that our players are generally more knowledgeable than before. The ability for them to give informed feedback is exactly the kind of ticket we want to be responding to," said Matt Fairchild, Director of Community for TinyCo. "Being able to talk to players in-app helps significantly and the entire process is much easier for our team then what we had before.”
Helpshift is a complete platform for managing players within a game or App. When a user needs help, they simply click a button and are presented with an FAQ that tends to answer the majority of questions. If their specific question isn’t answered, the user is given the ability to contact the publisher directly from within the App. On the publisher side, customer relationship managers are given information about the player, including device diagnostic information, and they have the ability to sort and prioritize users based on a variety of factors. As the manager answers the user’s question, the message is sent back within the App and the user is notified through badging and push notification. The entire process keeps players in the App and has been proven to reduce tickets by up to 94 percent. That’s a massive benefit and time savings for anyone developing Apps today.
Helpshift is the leading CRM provider for companies building Mobile apps and smart devices. Helpshift is installed on over 350 million devices worldwide and is used by some of today's largest mobile companies, including Supercell, Glu Mobile, Flipboard and ModCloth. The platform features a number of major benefits for app publishers and users by improving the customer experience, driving higher app ratings and user retention, and saving time and money in the support of apps. Helpshift has raised $13.2 million and is backed by Intel Capital, True Ventures, Visionnaire Ventures and Nexus Venture Partners. To learn more about Helpshift, visit https://www.helpshift.com/ or follow @helpshift.