Research and Markets: Global Customer Care Systems Market Forecasts 2014-2018 - Analysis of the $3.6 Billion Industry

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/f6wdzj/customer_care) has announced the addition of the "Customer Care Systems: Worldwide Forecast 2014-2018" report to their offering.

The worldwide customer care software market is forecast to grow from USD3.6 billion in 2013 to USD5.4 billion in 2018, at an 8.7% CAGR. Communication service providers (CSPs) need to increase ARPU and reduce churn. This is driving significant innovation by vendors in the customer relationship management (CRM) and customer interaction sub-segments to enable CSPs to introduce self-service capabilities and generate a holistic view of customer needs through better data collection and management.

This report provides:

  • A detailed 5-year forecast for spending in the customer care market, split into:
  • Four application sub-segments:
  • - Customer interaction
  • - Customer relationship management (CRM)
  • - Subscriber management
  • - Device management
  • Four telecoms service sectors:
  • - Mobile
  • - PSTN
  • - Bsiness
  • - Residential broadband
  • - Four geographical regions (see below)
  • An examination of key market drivers and inhibitors, and how they will change during the forecast period
  • Analysis of the business environment and regional dynamics that will influence the market
  • A detailed market definition
  • Recommendations for mobile and fixed-line CSPs, as well as vendors.

For more information visit http://www.researchandmarkets.com/research/f6wdzj/customer_care

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Software

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Software