BROOMFIELD, Colo.--(BUSINESS WIRE)--Network Global Logistics, LLC (NGL), a leading innovator in third-party logistics services and solutions, today announced that TERiX Computer Service, Inc., a leading independent provider of flexible and innovative hardware and software maintenance service offerings, has selected NGL for third-party logistics services.
“TERiX was using other service providers and we found them to be slower to respond to issues or inquiries,” said Al Morris, Director Global Supply Chain for TERiX. “In addition, former providers’ web tools were not ‘user friendly,’ which caused an increase in our costs and use of man-hours because our staff had to repeatedly duplicate steps throughout the process. In the auditing process, invoices we received were very difficult to align to our former provider’s rate structure. The switch to NGL has been seamless and the service and process are excellent. TERiX is looking forward to a long and mutually rewarding relationship with NGL.”
“TERiX is an industry leader, and we are proud to add them to our growing list of blue chip customers,” says NGL CEO Scott Riddle. “Their reputation for providing excellent customer service along with innovative hardware and software solutions makes it an honor to do business with them. We are committed to helping TERiX exceed their aggressive objectives related to process, productivity and support to their high standards for customer service.”
TERiX didn’t want to jeopardize its network by making a sweeping change. The company tested NGL in key markets first, and as the process progressed, the decision to switch really boiled down to a comparison between service levels, costs and intangibles of the companies.
“We found the difference fairly early in the testing phase with NGL,” continued Morris. “They were really customer focused and quick to respond to any of our inquiries. The real challenge for TERiX in finding a better service provider was locating a turnkey logistics solution that offered both storage (FSL Network) and a full suite of transportation options within the same organization. If they don’t already have one, NGL can, and will, place a Forward Stocking Location in any city or area we require…and then support TERiX with superior parcel, emergency expedited or deferred shipping.”
The NGL solution provides a robust suite of point and click tools that make the system very easy to navigate. Because NGL can operate daily business functions from the same web platform, both TERiX corporate employees and Field Service Engineers (FSE’s) have found the ordering process to be very quick and the continued visibility of status points throughout the movement of their shipments has delivered an immediate ROI.
About Network Global Logistics
Network Global Logistics was founded in 1971 and has grown to be the recognized leader in specialized third party logistics and end-to-end global supply chain solutions. Launching as the first air courier company and pioneering the world’s first Next Flight Out services, NGL later expanded into mission-critical warehousing and distribution services and remains the leader in these services today, operating 24/7/365. To learn more about Network Global Logistics, please visit www.nglog.com.
About TERiX Computer Service
TERiX is a global independent hardware support company providing flexible multivendor service on over 30 OEM brands of server, storage and network products. These include new manufacture and legacy platforms from IBM®, Cisco®, HP®, Dell®, Oracle®, HDS®, EMC®, and NetApp®. TERiX Computer Service customers include 50 of the global Fortune 500, 30+ major telecommunication companies, 20+ major finance/banking firms, more than a dozen healthcare and pharmaceutical giants, and 20+ Federal Agencies. TERiX provides a lab-tested, customer-focused support experience with strong service metric attainment, and as a hardware-agnostic service provider, acts as a trusted advisor to clients and partners worldwide. For more information, visit us at: http://www.terix.com.