ATLANTA--(BUSINESS WIRE)--ACI-NA Annual Conference & Exhibition -- FlightView, the day-of-travel information company, is enabling airports around the world to drive higher concession sales and reduce traveler demands on customer service.
According to JD Power’s North American Airport Satisfaction Survey, passengers that report high levels of satisfaction at an airport tend to spend up to 45 percent more in retail shops, on average. The key for airports is providing travelers with full transparency into the status of their flights so they spend less time sitting at the gate, and more time in restaurants and shops.
Several North American airports have partnered with FlightView to capitalize on the power of self-service and information transparency to improve customer service and increase retail sales. In fact, after installing FlightView digital display content:
- Tampa International Airport (TPA) experienced a 10% increase in airside concession revenue and 6.8% increase in dollars spent per passenger.
- Questions to customer service agents at Kansas City International Airport (MCI) dropped by 30%.
- Airport staff at Greenville-Spartanburg International Airport (GSP) experienced 15% fewer customer service questions.
“Concession and restaurant sales provide a significant and meaningful stream of revenue for airports,” said Mike Benjamin, CEO of FlightView. “While putting a plan in place to consistently increase terminal revenue is no easy task, we have found that the more informed a traveler is, the more they are willing to spend.”
When real-time, actionable flight information is made fully available – both through mobile sites or apps and in terminals on gate-side displays – travelers spend less time sitting at the gate waiting for their flight and more time at the restaurants and shops. In fact, FlightView has seen increased demand from airport-based restaurants companies looking to give travelers real-time access to their flight status right in the restaurant via digital displays and mobile devices.
“Travelers that dine at the airport typically aim to get in and out of a restaurant as fast as possible,” said Benjamin. “However, when they have easy access to the information they need, travelers spend less time worrying about getting back to the gate and more time eating and drinking. It’s a win-win for both the airport and the passenger.”
FlightView’s data feeds, mobile solutions and digital display content – including Flight-In-Sight, Air Traffic Live and Weather Live – can be found in more than 130 airports worldwide. For more information, visit corporate.flightview.com, or stop by booth 531 at the 2014 ACI-NA conference.
FlightView is the leading provider of accurate, real-time flight information solutions for the aviation and travel industries. FlightView was started in 2008 when CEO Mike Benjamin brought a new management and technology team to RLM Software, the first recipient of the ASDI (FAA radar) data feed and long-time consultant to the FAA. With a new focus on delivering actionable flight information across the full range of media platforms, FlightView was born. Since then, FlightView’s customer list has grown to include over 130 airports, several major and mid-sized airlines and other travel related customers who employ FlightView information in digital displays, Web and mobile sites, native apps and other uses. FlightView mobile products were launched starting in 2009 and our native apps for the iPhone, Android, Blackberry and Palm platforms have logged over 3.3M downloads. FlightView is located in Boston, Massachusetts. To learn more, please visit FlightView.com and follow us on Twitter: @FlightView.