WEST WARWICK, R.I.--(BUSINESS WIRE)--Arpin Van Lines is among the top three suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 20th Annual Nationwide Relocating Employee Survey, released this month by independent research firm, Trippel Survey & Research.
Additionally the report found:
- Arpin’s customer satisfaction increased from 2013 to 2014.
- Over the past seven years, Arpin had the best long-term customer satisfaction increase.
- Arpin ranked number two in the top franchise/systems supplier category.
“The results of these surveys are very encouraging, especially considering that as a family-owned business we are being rated against the some of the largest moving companies in the world,” said Bridget Ritchie, executive director of global business development for Arpin Group. “Our core philosophy is to ‘create customers for life’ and that is reflected in our commitment to constantly improve the quality of our customer service year after year.”
The 20th Annual Nationwide Relocating Employee Survey© was conducted throughout a six month period ending June 30, 2014. The overall purpose of this annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the USA regarding their level of satisfaction with external relocation service providers.
The full 13-page report may be purchased from Trippel Survey & Research by calling 501-922-4000.
About Arpin Van Lines:
Arpin Van Lines, headquartered in West Warwick, Rhode Island, is an industry leader in full-service household goods moving for corporate, private residential, government and military customers. With over 100 years of experience and a reputation for excellent service, Arpin Van Lines is the only U.S.-based family-owned and operated moving and storage company that has remained dominant and successful for more than a century. Quality driven and privately-owned, Arpin Van Lines’ core philosophy has always been “Creating Customers for Life®.” As the official mover of the LPGA and a ProMover-certified member of the American Moving and Storage Association, Arpin Van Lines has over 330 agency locations throughout the United States. Arpin Van Lines is the full-service North American domestic U.S./cross-border arm of the Arpin Group, which also includes Arpin International Group, Creative Storage Solutions, Arpin Associates and Arpin Renewable Energy. For more information call 1-800-343-3500 or visit http://www.arpingroup.com.