AUSTIN, Texas--(BUSINESS WIRE)--Aurea™, the Transformative Customer Experience Company, today announced the launch of Aurea Energy Solutions, through its acquisition of the North American operations of ista International. ista is a global leader for the recording, billing, visualization and management of energy, water and other ancillary costs. Aurea Energy Solutions will operate as a division of Aurea.
Aurea has acquired ista’s North American business, which provides energy companies with billing, customer management, hosted electronic data exchange (EDI) and on-demand information exchange services.
Aurea provides the technology platform and worldwide delivery capability to enable companies to build, execute, monitor and optimize the end-to-end customer journey across a diverse range of industries.
“Our mission is to enable companies to deliver transformative experiences for their customers,” said Scott Brighton, CEO of Aurea. “We believe the energy sector represents unprecedented opportunity for dramatic improvements in the customer experience. Our acquisition of ista will form the core of our new Aurea Energy Solutions business, and will be complemented by a global team organized to accelerate the pace of innovation through broader expertise, talent and increased focus – ultimately delivering a better energy customer experience.”
Aurea™ enables companies to deliver transformative customer experiences. Our Customer Experience platform helps customers build, execute, monitor and optimize the end to end customer journey for a diverse range of industries including Energy, Retail, Insurance, Travel and Hospitality and Life Sciences. With over 1,500 customers worldwide including Disney, British Airways, Bank of America, United Healthcare and MetLife, Aurea combines a maniacal focus on customer success with innovative technology and world-class delivery. For more information, visit www.aurea.com.
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