PHOENIX--(BUSINESS WIRE)--In an effort to improve affordability of information technology service management for businesses in the United States, SMART Service Desk announces the release of Service Desk and Service Desk Pro, ITSM solutions featuring the PinkVERIFY™ stamp of approval. The launch of these products marks the beginning of the company’s expansion into North America.
Service Desk and Service Desk Pro are based on SMART’s enterprise IT service management solution SMART IT Operations, providing a reduced feature set and price point appropriate for mid- and large-sized companies. Both products are available as on-premise or subscription-based cloud solutions, offering fast implementation and an enhanced user interface.
“So many U.S. companies could really benefit from IT help-desk solutions, but are simply priced out of the ITSM market,” said Thaddeus J Crawford, chief executive officer for SMART Service Desk. “Service Desk and Service Desk Pro are robust and scalable with best-in-class features built to IT quality management standards. But, unlike other solutions, they are priced affordably, helping companies automate processes, improve communications and efficiency, and reduce cycle time.”
Service Desk and Service Desk Pro were designed for managed service providers supporting multiple SMBs as well as IT departments, IT help desks, IT technical support and IT operations. Both products offer comprehensive help-desk features including incident management, service level management, service catalog management, knowledge management, customer surveys, dashboards and reporting. Service Desk Pro also includes the Service Request Management module, which provides a uniform mechanism for processing service requests.
For more information, visit www.SMARTServiceDesk.com.
About SMART Service Desk
Headquartered in Phoenix, Arizona, Internet Information Technologies dba SMART Service Desk, is a vendor for ITIL Best Practice and ISO 20000 Standards Service Management (ITSM) and CRM Solutions for medium and large enterprises. IIT has Fortune 500 customers in the automotive, banking, consumer electronics, pharmaceutical and transportation industries. Founded in 2008, Internet Information Technologies is a privately held firm with offices in the United States, India and partner offices in Australia, Oman, Qatar, Saudi Arabia, United Arab Emirates and United Kingdom. For more information, please visit www.SMARTServiceDesk.com.