Unveils GetFeedback for Salesforce

Available today, GetFeedback for delivers an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support

GetFeedback for is now live on the application marketplace at and additional information can be found at

GetFeedback for, The all-in-one customer support and customer feedback system for fast growing companies (Photo: Business Wire)

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SAN FRANCISCO--(), the customer feedback company, today unveiled GetFeedback for Salesforce, an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support. GetFeedback for allows any company to collect customer feedback with engaging, branded, mobile-ready surveys and associate that feedback with customer records and cases in Customer feedback can also be integrated directly into the Salesforce1 Sales Cloud for complete visibility of customer sentiment across sales and support departments.

Salesforce is the all-in-one customer support app that empowers fast-growing companies to instantly deliver outstanding service. GetFeedback for helps a company deliver amazing customer service by answering key questions, including:

  • Are my customers satisfied and would they recommend my business to others?
  • What do my customers think about the customer support experience we are providing?
  • What is the quality of customer service being provided by my support agents?
  • When customers are using my support website, are they able to find what they’re looking for?
  • Are my support articles and how-to guides effective for my customers or are they confusing?
  • Which aspects of my customer interactions or support process could be improved?
  • How do my customers feel about interacting with my customer support department?

Comments on the News

“Customers must be at the center of every business in this new connected world,” said Leyla Seka, SVP and GM of, “Harnessing customer feedback is now paramount to driving any business forward. With solutions such as GetFeedback for, companies can gather the insight they need to deliver incredible customer support and grow their business.”

“Today we are incredibly excited to announce the expansion of our partnership with,” said Kraig Swensrud, Founder, “With GetFeedback for, companies can now gather the customer feedback they need to make critical business decisions, with one integrated system.”

Key Details Regarding GetFeedback for

GetFeedback for is an integrated customer support and customer feedback offering for companies that strive to deliver world-class customer service and support. The product allows anyone to create highly engaging, mobile-ready customer feedback surveys and forms that tie directly into and the Sales Cloud. The following are key components of the new product:

Support Center Website Feedback - Many companies use a support center website, which contains useful information, how-to guides, and helpful articles. GetFeedback for provides the ability to collect customer feedback directly from support websites, allowing a company to pinpoint areas of confusion, reduce friction in the self-service support process, and identify where knowledge articles and content can be improved.

Support Email Feedback - Customer support agents who engage with customers via email or social media often have multiple interactions with a customer prior to case resolution. These written communications can often be confusing, poorly worded, and cause additional frustration. Customers now have the ability to provide direct feedback on the quality of each written interaction.

Support Agent Feedback - Customer support agents handle many cases over a period of time. Being able to view aggregate customer feedback across many interactions allows a company to understand which agents are delivering phenomenal service, and identify areas for agent improvement and training.

Support Case Feedback - When a support case is finally resolved, it’s critical to understand the satisfaction level of a customer. Satisfied customers are likely repeat buyers and will recommend a company to their friends and colleagues. Measuring customer satisfaction and Net Promoter Scores can help a company follow up with customers and take action to make sure every customer is a raving fan.

Integration with Salesforce1 Sales Cloud - Feedback on the customer support process is a great start, but GetFeedback for combined with the Salesforce1 Sales Cloud provides complete visibility into customer feedback and sentiment across both support and sales departments. When sales teams and support teams are able to work hand-in-hand, the overall customer experience can be dramatically improved.

Availability & Pricing

GetFeedback for is included with every GetFeedback Plan at no additional charge. Find additional information on pricing and sign up at

Built on the Salesforce1 Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, GetFeedback for is now available to all customers in the Application Marketplace at

About is a modern customer feedback application designed and built for a mobile world, allowing anyone to easily create customer feedback surveys and forms with perfect branding, beautiful imagery, even embedded video. More importantly, will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions. was founded in 2013 by former executives Kraig Swensrud and Sean Whiteley.’s client roster includes Appirio, Amazon, The Association of Surfing Professionals, Box, Dropbox, ESPN, Equinox, ExactTarget, Facebook, Fox Sports, The Golden State Warriors, Hurley, Intuit, LinkedIn, McKesson, Nike, The North Face, Oracle Responsys, Red Bull Mobile,, United Way, University of San Diego, Valspar, Virgin America, The World Economic Forum, and Yahoo! For more information, please visit

About, a division of, is the all-in-one customer support app for fast-growing companies.

Salesforce, Salesforce1,, and any other trademarks used here are the exclusive property of, inc.

Kraig Swensrud, 415-987-9326

Release Summary Unveils GetFeedback for Salesforce, the all-in-one customer support and customer feedback system for fast-growing companies


Kraig Swensrud, 415-987-9326