MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Altocloud, a software company with the mission of improving customer engagement and contact center experiences, today announced that they have been named a Hot Vendor in Sales Enablement by Aragon Research, a technology-focused research and advisory firm.
The report, Hot Vendors in Sales Enablement, 2014 by Aragon Research Founder and former Gartner Distinguished Analyst Jim Lundy, selected four “hot vendors” they believe are successfully developing new solutions to optimize sales processes and empower sales people.
“Sales Enablement is one of the fastest growing markets as enterprises look for anything that can accelerate their sales processes. Altocloud meets the challenge of prioritizing the right connections with prospects and customers by deftly combining real-time collaboration with predictive customer journey analytics,” said Jim Lundy, CEO and founder of Aragon Research.
“For today‘s CMO, marketing and sales lead-capture processes have become extremely results focused and data driven,” said Kara Wilson, CMO of FireEye and an advisor to Altocloud. “However, the live moments of person-to-person communication are often disconnected from these initiatives. Altocloud is bringing data analytics and outcome-driven decision making to sales communications allowing CMOs and sales executives to further optimize these processes.”
Altocloud provides a cloud-based platform that uses analytics and machine learning to drive more effective customer experiences. Altocloud monitors and analyzes mobile and web customer journeys so that the right level of engagement is automatically delivered to the best prospects, which can include embedded video, voice, screen sharing, chat or personalized content.
“We believe it is critical to engage prospects in their moment of need with real-time, personalized care in the right mobile and web context,” said Barry O’Sullivan, Altocloud CEO. “Our vision is to revolutionize customer communications by delivering smarter interactions through understanding and analyzing each prospective customer journey.”
Altocloud’s mission is to make customer contact more human by delivering personalized experiences, smarter interactions, faster resolution and satisfied customers to your business. We want to empower and improve human interaction and exchange of “in the moment” information between customers and companies, without brands having to invest in additional technology infrastructure or complex systems.
Barry O’Sullivan, CEO of Altocloud, previously headed Cisco’s Unified Communications, Contact Center and VoIP businesses.