FORT MYERS, Fla.--(BUSINESS WIRE)--Governor Rick Scott announced today that Comcast is expanding its customer service “Center of Excellence” in Fort Myers, where the company plans to hire 200 new customer service agents and 20 leadership positions by the end of the year. This growth will expand the customer-dedicated “Center of Excellence” and Call Center facility to more than 400 employees. Comcast has already hired and trained 30 of the new Customer Account Executives (CAEs), with the remainder of the 200 employees expected to be in place by the end of this year. Continued growth is anticipated into 2015.
These customer agents are specially trained and fully dedicated to serving the needs of customers living in select “bulk” communities -- where cable, internet and/or phone services are part of the benefits provided by a community’s Homeowner’s Association (HOA).
Comcast also recently announced it will be hiring for 300 open positions throughout Miami-Dade and Broward Counties. Job openings exist in a variety of fields including sales, customer service, call center, technical operations, supervisory roles and more.
“These 220 new jobs in Southwest Florida are another example of how our efforts to create an opportunity economy are working. Florida is continuing to add jobs, and this past year alone Comcast has added more than 1,800 jobs,” said Governor Scott. “Comcast Corporation has shown that investing in Florida is good for business, and recently announced Universal Orlando’s addition of 3,500 new jobs in Florida. We must continue to create an environment where companies like Comcast can continue to succeed and where every Floridian who wants a job can get one.”
Today's job announcement underscores Comcast's strong commitment to Florida. Comcast employs more than 16,000 people in Florida operating out of approximately 306 total properties, including 5 Comcast Call centers, Telemundo and Golf Channel Headquarters, 1 NBC and Telemundo owned and operated stations, and Universal Studios Theme Park. In addition, in 2013 Comcast and NBCUniversal spent more than $2.6 billion in Florida on capital expenditures, taxes and fees, employee investment and community investment to Florida non-profit organizations.
“Governor Scott and I have worked tirelessly to make Florida a place where businesses can grow and thrive and the 220 jobs Comcast is creating through this expansion is a testament to that,” said State Senator Lizbeth Benacquisto. “I applaud Comcast for its commitment to our community and the families whose lives will be positively impacted by these new jobs.”
“There has never been a more exciting time to be part of Comcast as the company is developing breakthrough technologies and introducing new products that are at the forefront of the industry,” said Amy Smith, Regional Senior Vice President of Comcast Florida. “Comcast continues to make investments in our infrastructure and in our employees as we focus on improving the experience for all of our customers.”
“We are so pleased that Comcast has chosen to expand the Fort Myers customer-focused Center of Excellence and is adding more than 200 jobs to the local Lee County economy,” said Lee County Commissioner Brian Hamman. “We know how important job growth is for local families and we are grateful for Comcast’s continued investments in our area.”
Those interested in employment opportunities with Comcast can review job profiles and apply for open positions at jobs.comcast.com. Comcast is an equal opportunity employer and offers extensive career-path options along with competitive pay, medical, dental and prescription benefits, retirement investment options, and free and discounted Comcast services.
Photos from today’s event can be viewed and downloaded at http://press.comcastfloridaproductions.com/ and selecting the Ft. Myers Jobs Event folder.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation’s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates 30 news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.