NASHVILLE, Tenn.--(BUSINESS WIRE)--EFT Source, Inc. announced that its patented instant issuance solution, Card@Once, received a 98.5 percent customer satisfaction rate on its implementation process. The company is a provider of turnkey card programs and personalization services for ATM and debit cards for financial institutions.
After a financial institution implements Card@Once, EFT Source provides a survey that allows the customer to assess and provide candid feedback on all aspects of the overall process, including:
- Technical support and expertise;
- Responsiveness and proactivity;
- Ease of installation and training;
- Quality and performance; and
- Ongoing customer support.
According to the survey results, nearly all of its financial institution customers have indicated a positive experience, demonstrating EFT Source’s ability to support the industry’s continued adoption of instant issuance by providing a seamless implementation process.
“Customer satisfaction should be a top priority of any company’s and, over time, the ability to provide a high level of service establishes loyalty and ensures long term success. Conversely, failing to meet critical customer needs can damage an organization’s reputation,” said Bill Dinker, president of EFT Source. “Our proven implementation process is the result of our role as a pioneer in instant issuance and it enables us to support the continued demand for Card@Once. Further, it allows us to manage our growing customer base, which has increased 211 percent from last year."
About EFT Source Inc.
Established in 1977, EFT Source provides financial institutions with turnkey card programs and secure personalization of ATM and debit cards – from conceptual art to creative fulfillment services. Based in Nashville, Tenn., EFT Source also has a production facility in Colorado Springs, Colo., and a facility in Green Bay, Wis., that focuses on marketing and print services. For more information, visit www.eftsource.com.