MullinTBG uses feedback from Client Satisfaction Program to create new Plan Sponsor Reporting Center

NEWARK, N.J.--()--Los Angeles-based executive benefits provider MullinTBG announced today the creation of a new Plan Sponsor Reporting Center, which was developed by the firm after receiving feedback through its Client Satisfaction Program. The announcement coincides with the reveal of the firm’s fourteenth annual Client Satisfaction survey results. MullinTBG is a Prudential Financial, Inc. company (NYSE:PRU).

“Over the years, many of MullinTBG’s system enhancements and developments were based on client requests received through our Client Satisfaction Program,” said Yong Lee, chief operating officer at MullinTBG. “This program has proved invaluable to MullinTBG’s ability to continue to provide a high level of customer care, offer new services, technology and benefit features and deliver on our mission of maintaining successful partnerships.”

MullinTBG’s new Plan Sponsor Reporting Center offers plan sponsors more options, flexibility and convenience for accessing the plan- and participant-related information they need. Plan sponsors can run 22 new standard reports for balances, elections, transactions and enrollment, as well as customize, save and schedule a variety of reports to run on-demand.

Ad hoc report building and customization features include:

  • Date range
  • Output format
  • Customizable report names and automatic report scheduling

First introduced in 2000, MullinTBG’s Client Satisfaction Program was developed to solicit feedback -- both via electronic surveys and face-to-face meetings -- on all aspects of the company’s service delivery. MullinTBG has a 97 percent client retention rate and the most recent survey yielded an average rating of 8.8 out of 10.

“We look at our Client Satisfaction Program as an important part of our quality control initiative,” Senior Vice President Nancy McGinnis, who has managed the program since its inception, notes. “It’s important to listen to our clients. By providing an objective feedback loop between the client and MullinTBG on customer service, we are able to make adjustments and improvements to our processes as necessary -- like creating the Plan Sponsor Reporting Center.”

Other changes made over the years as a result of client requests include:

  • Scheduling in-service withdrawals
  • Customized vesting schedules for various forms of company contributions (e.g., signing bonuses versus a company match)
  • Enhanced notional dividend reinvestment capabilities between specific deferral sources and investment crediting options
  • Specific participant-level investment election restrictions
  • Customizable system-validated distribution rules and participant benefit statements

MullinTBG is a Prudential Financial company and one of the nation’s largest providers of nonqualified executive benefits, with 817 customized plans and over $25.2 billion in total assets as of December 31, 2013, representing 74,400+ corporate executives. The firm is headquartered in Los Angeles (El Segundo) and has regional offices in Chicago, Dallas, Irvine, New York and Orlando. For more information, please go to www.mullintbg.com.

Prudential Retirement delivers retirement plan solutions for public, private, and non-profit organizations. Services include state-of-the-art record keeping, administrative services, investment management, comprehensive employee investment education and communications, and trustee services. With over 85 years of retirement experience, Prudential Retirement helps meet the needs of over 3.8 million participants and annuitants. Prudential Retirement has $322.9 billion in retirement account values as of December 31, 2013. Retirement products and services are provided by Prudential Retirement Insurance and Annuity Company (PRIAC), Hartford, CT, or its affiliates.

Prudential Financial, Inc. (NYSE: PRU), a financial services leader with more than $1.1 trillion of assets under management as of December 31, 2013, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees are committed to helping individual and institutional customers grow and protect their wealth through a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds and investment management. In the U.S., Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for more than a century. For more information, please visit www.news.prudential.com.

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Contacts

for MullinTBG
Josh Stoffregen, 973-802-3996
josh.stoffregen@prudential.com

Release Summary

Los Angeles-based executive benefits provider MullinTBG announced today the creation of a new Plan Sponsor Reporting Center.

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Contacts

for MullinTBG
Josh Stoffregen, 973-802-3996
josh.stoffregen@prudential.com