SALT LAKE CITY--(BUSINESS WIRE)--SelectHealth ranks highest in member satisfaction among health plans in the Mountain region for a fifth consecutive year, according to the J.D. Power 2014 Member Health Plan StudySM. The Mountain region includes Idaho, Montana, Utah, and Wyoming. The study measures satisfaction among more than 34,000 members of 136 health plans in 18 regions throughout the United States.
In the Power Circle RatingsSM on JDPower.com, SelectHealth received the highest rating of “among the best” in each of the study’s categories:
- Overall Experience
- Information and communication
- Provider choice
- Claims processing
- Customer service
- Coverage and benefits
SelectHealth received a total member satisfaction score of 698 (out of 1,000), compared to the Mountain region average of 672.
“While the health insurance market is changing, our commitment to superior service remains unchanged,” said Patricia Richards, president and CEO of SelectHealth. “It is a tremendous honor to receive this recognition. More importantly, the candid feedback from the J.D. Power survey will help SelectHealth continue to enhance those services that are most important to members.”
SelectHealth is a nonprofit health insurance organization serving members in Utah and Idaho, and is committed to health improvement, superior service, and providing access to high-quality care. As a subsidiary of Intermountain Healthcare, SelectHealth is part of one of the nation's top-ranked integrated health systems. SelectHealth is also recognized as Utah’s top-ranked health plan, according to NCQA's Private Health Insurance Plan Rankings, 2013–2014.