BOSTON--(BUSINESS WIRE)--CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, announced today the addition of two new executives to the company’s management team. The new talent is uniquely positioned to ensure CallMiner’s continued success as the company begins an aggressive global expansion.
Paul Bernard joins CallMiner as Chief Financial Officer and has over 25 years of experience in High Technology and Banking. Most recently, he served as COO and CFO of ExaGrid Systems, a $40M global provider of backup storage systems. Prior to that, Mr. Bernard was the CFO of EqualLogic, a primary storage systems provider that grew rapidly to over $100M in sales and was sold to Dell for $1.4 billion.
Craig Reines will take on the newly formed role of Vice President Corporate Development at CallMiner. Mr. Reines joins the company from Vodafone Australia where he served as Chief Customer Officer. Prior to that, he was Chief Operating Officer at Everyone Counts, Inc. and SVP for Care and Head of Customer Experience at Clearwire Corporation. Over his 23-year career, including 15 years with TeleTech Holdings, Inc. where he held several senior roles, Mr. Reines has lived and worked in 35 countries on six continents and is recognized internationally as an innovator in the Customer Service industry.
“Paul and Craig are joining an organization hitting its stride,” said Terry Leahy, Chief Executive Officer at CallMiner. “We are currently experiencing growth of over 100% with new business expansion in several vertical and geographic markets. The company’s Eureka product portfolio is uniquely able to benefit customers with immediate speed-to-intelligence and a cloud based SaaS delivery model that offers ease of use as well as flexibility. Both Paul and Craig have extensive experience helping to scale businesses entering a rapid international expansion phase.”
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s Eureka product portfolio automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com.