EDMESTON, N.Y.--(BUSINESS WIRE)--NYCM Insurance has been named Service Department of the Year and honored with a Gold Stevie® Award - one of the world’s top awards recognizing contact center, customer service and sales professionals. The Gold Stevie, the highest honor in the category, was presented at the eighth annual Stevie Awards Dinner and Ceremonies at the Bellagio, Las Vegas, on Feb. 21, 2014.
Named as a finalist in the same category in 2012 and 2013, NYCM won the 2014 Gold Stevie in a year that saw more than 1,500 entries among which only 42 percent were recognized as finalists, and only one honored with this specific title. Finalists were determined by the average scores of 260 professionals worldwide who acted as preliminary judges. More than 130 experts on seven specialized final judging committees determine the Gold, Silver and Bronze Stevie Award placements from among these finalists.
NYCM attributes the award for exemplary customer service to the professionals in its call center who report a high level of job satisfaction. The retention rate for a typical call center is approximately 45 percent. NYCM’s employee retention rate is an industry-high 95 percent(excluding retirees).
“An insurance company needs to be there for its customers during some of the most difficult situations,” said Jeremy Robinson, vice president of marketing, NYCM Insurance. “Our customer service professionals have been honored with this Gold Stevie Award for their dedication, experience and knowledge. This award proves what we know to be true: our customer service team is truly the best in the business.”
Representatives at NYCM are always available and every caller speaks to a live, New York-based representative who understands the unique needs of New York state policyholders including deer-vehicle collision, preventing ice dams, etc. Customers are greeted in English, Spanish or one of four additional language options. With an average speed to answer a customer at 13 seconds and an abandonment rate of 1.3 percent, NYCM has one of the most efficient call centers in the industry.
The annual awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows, including the prestigious International Business Awards. The awards are nicknamed the Stevies for the Greek word for “crowned.” Details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.stevieawards.com.
NYCM Insurance, headquartered in Edmeston, N.Y., is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. The company offers automobile, homeowner, mobile home, umbrella and commercial policies and is rated A+ by A.M. Best Company. For more information, call 1-888-234-6926 or visit nycm.com.