BIRMINGHAM, England--(BUSINESS WIRE)--ipostparcels.com, UK Mail’s online consumer parcel delivery service, has made significant changes to parts of their service to help improve first time delivery through reducing prices on their Saturday delivery option, in addition to the price cuts made last month.
After conducting a customer survey back in February ipostparcels.com received feedback from their customers stating that recipients like to receive parcels when they are home at the weekend. The added extra option of Saturday delivery was a premium extra which customers could choose at an extra cost. From receiving the feedback from their customers, ipostparcels.com have now made Saturday delivery more accessible by slashing prices from £5 to £3 in order to improve first time delivery performance and customer satisfaction.
To increase value for money for customers, ipostparcels.com has also increased the discount customers receive when they drop their parcel off at a local depot by 25%. As ipostparcels.com are part of the UK Mail network with over 50 depots based around the UK, ipostparcels.com customers are able to take advantage of this offering and drop their parcels off at a depot near them to receive additional discounts on their parcel delivery. Previously, customers received £1 off every parcel they dropped off at a depot, whereas now customers will receive up to £1.25 off each parcel they drop off at a UK Mail depot.
Guy Buswell, CEO Of UK Mail Group said, “We are continually looking at ways we can develop our brand further and feedback from our customers is key to this. We’ve taken on board the convenience of Saturday delivery and improved it further by reducing the price. At ipostparcels.com, unlike our competitors, we’re able to take advantage of the fact we use our own network for collection and delivery. The 25% increase in drop at depot discount offers those customers living close to one of our 55 depots the opportunity to save money and get urgent parcels sent the same day rather than wait until the following day when collected.”
Notes to Editor:
ipostparcels, a subsidiary of UK Mail, is an online consumer parcel collection and delivery service which has been operating since August 2011. An alternative to Royal Mail’s over-the-counter parcel service, ipostparcels spells a convenient and cost-effective way to send a tracked parcel anywhere in the UK for next-day delivery - without having to leave the home or office. In June 2013 ipostparcels.com launched an international parcel delivery service and now delivers to over 160 countries worldwide. Parcels are booked online, collected and then delivered internationally via road or air.
UK Mail Group:
The UK Mail Group is the largest independent parcels, mail and logistics services company within the UK, offering quality, yet affordable, delivery solutions both locally and worldwide. With a national network of 55 sites and 3,500 drivers, it is able to offer customers a unique integrated service with a full range of time-sensitive and secure delivery options for letters, parcels and pallets. UK Mail is committed to pushing the boundaries of the post and express parcel delivery markets and continues to launch product innovations that deliver commercial advantage to customers.