OLDWICK, N.J.--(BUSINESS WIRE)--This episode of A.M. BestTV looks at progress insurers are making in reaching consumers and business users via mobile, including data from The World Insurance Report 2014 from Capgemini and Efmai. The report, which assessed the digital capabilities of more than 250 insurers in 14 countries, found that just 32% of global insurance customers said they had positive customer experiences with their insurer, and that nearly 70% of customers remain at risk of switching carriers. Babu Mauze, vice president of digital transformation solutions for Capgemini Financial Services, said that in five years, insurers expect about 30% of their business to be generated from internet and mobile channels as they become more important to insurance consumers. Click on http://www.ambest.com/v.asp?v=study314 to view the episode.
Also, the episode looks at the week of March 24, including the PIA's visit to Washington to press legislators on agent concerns.
Recent episodes of A.M. BestTV include:
- Allied World Invests Closer to Home: John Gauthier, president of Allied World Financial Services, says the company didn't go far to find new investment opportunities. Instead, they are making greater investments in companies and organization that provide them with expertise and services. http://www.ambest.com/v.asp?v=alliedworld314
- Insurance Spokespeople Loom Larger: Insurers and marketers explain how they seek to develop personality and likeability for their products through a rigorous choice of spokespeople, mascots or characters.: http://www.ambest.com/v.asp?v=spokespeople319
- Pandemic Risks Remain Lethal: Executives discuss how past pandemics would impact the insurance industry today, and why it remains a top concern for insurers among extreme risks: http://www.ambest.com/v.asp?v=pandemic314
A.M. BestTV covers exclusive A.M. Best information and reports, targeted topics and key developments in the (re)insurance industry every Monday, Wednesday and Friday. Sign up for alerts of episodes at http://www.ambest.com/multimedia/ambtvsignup.html. View A.M. BestTV episodes at www.ambest.tv.
A.M. Best Company is the world’s oldest and most authoritative insurance rating and information source. For more information, visit www.ambest.com.
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