AUSTIN, Texas--(BUSINESS WIRE)--Gila LLC, and its two business units, Municipal Services Bureau (MSB) and Gila Group, has been awarded the Professional Practices Management System™ certification (PPMS™), from the Association of Credit & Collections Professionals (ACA). Similar to an ISO 9000 review, PPMS™ is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.
“The PPMS™ certification from ACA International is further evidence of our Company’s extensive experience, solid execution skills and professional business ethics, as a leader in the collection industry,” said Bruce Cummings, Chief Executive Officer of Gila LLC.
This unique designation is granted by ACA, the association for businesses and individuals involved in the credit and collections industry. ACA International represents approximately 5,500 member companies, including 3,400 collection agencies. ACA’s PPMS™ Program includes eighteen specific elements that provide the foundation for the operation of a successful collection agency. Specific emphasis is placed on an agency’s ability to document and audit its business practices, processes and procedures, as well as consistently adhere to ACA’s Professional Code of Ethics.
“Being continually recognized as a PPMS™ certified agency is extremely important because Gila LLC holds itself to a higher operational standard. We continually take a critical look at our operations, in order to improve results for our clients,” Cummings added.
On an ongoing basis, the PPMS™ processes at certified agencies result in a reduction in errant procedures, increased communication among internal departments, better training and development of collections staff, and consistent, efficient and professional handling of client issues. While there are thousands of collection agencies of all types in the United States today, less than 6% have committed their companies to the rigor and discipline required by the PPMS™ certification process.
About Gila LLC
Founded in 1991, Gila LLC is a leading nationwide provider of receivables management and business process outsourcing solutions. Headquartered in Austin, Texas, the Company offers outsourced collections, payment processing and call center services to governmental entities, financial services clients and higher education institutions across the country. Through its strategic business units, Municipal Services Bureau (MSB) and Gila Group, the Company empowers more than 350 talented employees with advanced technology, data management tools, and leading edge business practices to exceed the expectations of its clients. MSB collects delinquent court fines, fees and debts for a wide variety of governmental entities. Gila Group specializes in outsourced collections and customer service functions for financial institutions.
Gila LLC distinguishes itself based on its brand: Experience, Execution, and Ethics. The Company works with more than 550 clients in 39 states and is licensed to collect throughout the United States. The Company has achieved ACA International’s Professional Practices Management System™ (PPMS™) certification. Additionally, the Company is a SSAE 16 SOC 1 (Type II) compliant service organization, is PCI Compliant, and maintains an A+ rating with the Better Business Bureau. For more information, please visit www.GilaCorp.com or call # 1-800-568-7004.