IRVINE, Calif.--(BUSINESS WIRE)--Alorica, a worldwide, leading provider of customer management outsourcing solutions, announced today that it has named Jim Radzicki as chief information officer and senior vice president of information technology for its global operations effective immediately. Radzicki will lead the entire Alorica IT organization, providing both strategic leadership and operational guidance for Alorica’s comprehensive offering of outsourcing solutions that span the complete customer lifecycle. This announcement builds on continued momentum within Alorica as the company expands its business both geographically and by successfully earning new clients.
“At Alorica, we understand that providing a quality customer experience for our clients helps them to gain loyal customers and, in turn, build a competitive edge,” said Andy Lee, chairman and chief executive officer of Alorica. “We enjoy a record of success in providing innovative technologies. Adding Jim to our senior leadership team will further propel Alorica as an industry leader; investing in technology enabled contact center services and continually creating new solutions to enhance our customers’ ability to maintain leadership in their respective industries.”
Radzicki comes to Alorica with 18 years of executive IT experience with a heavy emphasis on Business Process Outsourcing (BPO), most recently leading technology initiatives at Stream Global Solutions as executive vice president and chief technology officer. Having acquired thorough and balanced expertise in both business and technology, he also holds a Bachelor of Science in Business Administration from the University of Arizona and an Associate of Applied Science in Computer Science from Denver Technical College.
With more than 40 locations across the United States and beyond, Alorica is the largest Minority Business Enterprise (MBE) domestic outsourcing provider. As a privately-owned company, Alorica provides unique end-to-end customer management.
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.