PHILADELPHIA--(BUSINESS WIRE)--Around the clock work continues to restore service to 42,000 customers impacted by Wednesday’s ice storm. While some customers in the most heavily damaged areas will be without service into early next week, service will be restored tonight for many customers remaining without power.
Customers can contact the company at 1-800-841-4141 for an estimate of when service will be restored to their home. It is important for customers to understand that these estimates can, and do, change. Estimated restoration times are based on current conditions and damage. When PECO crews arrive on site and assess damage for a particular outage, customers receive an updated estimated restoration time. The company then continues to update the estimated restoration time as crews work.
Restoration times for specific outages may change frequently. In some situations, an outage may even be reported as restored, when in fact, an outage remains. This is the result of a ‘nested outage’ – additional damage that remains somewhere else along an electric circuit or line after a larger issue has been resolved.
Customers should contact the company throughout the day for the most updated restoration time for their particular outage and to inform the company if an outage remains after it has been reported as restored.
We remain focused on the safety of our customers. As work continues, PECO urges customers to take precautions for their safety – taking advantage of local warming centers and shelters or making other arrangements to stay safe. It also is a good opportunity to check on neighbors, friends, the elderly and others who may be without service. Exercise caution when using generators to power your home and never use a generator, grill or other similar devices indoors or in an attached garage. Read and adhere to the manufacturer’s instructions.
Based in Philadelphia, PECO is an electric and natural gas utility subsidiary of Exelon Corporation (NYSE:EXC). PECO serves 1.6 million electric and 497,000 natural gas customers in southeastern Pennsylvania and employs about 2,400 people in the region. PECO delivered 76.5 billion cubic feet of natural gas and 37.5 billion kilowatt-hours of electricity in 2012. Founded in 1881, PECO is one of the Greater Philadelphia Region's most active corporate citizens, providing leadership, volunteer and financial support to numerous arts and culture, education, environmental, economic development and community programs and organizations.
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