DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/dw888r/the_future_of) has announced the addition of the "The Future of Enterprise Communications from a Customer Perspective" report to their offering.
The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing.
It turns out that many IT managers do not understand the meaning of UC and UCC. Vendors must continue to educate the market and take a more consultative approach to their sales efforts, focusing on business needs and value instead of the technology itself.
If they can help reduce regulatory challenges, so much the better, as this is the top roadblock for IT departments today.
Key Topics Covered:
1. Executive Summary
2. Attitudes toward IT Challenges
3. Influential Factors on a Company's Effectiveness at Utilizing IT to Achieve Business Objectives
4. Current Versus Future Use of Enterprise Communications Technologies
5. Communications Infrastructure
6. Available IT Budgets
7. Impact of the Workforce on IT
10. The Company Story
For more information visit http://www.researchandmarkets.com/research/dw888r/the_future_of