IRVINE, Calif.--(BUSINESS WIRE)--Alorica, a worldwide leading provider of customer management outsourcing solutions, announced today that it has expanded its financial services support solutions with the addition of three new and substantial client relationships. Agreements have been signed with one of the world’s largest financial institutions, a leader in the consumer tax servicing sector and a premier retail brand.
“Our goal is to provide services that offer innovative and flexible solutions yet are scalable and sustainable for each individual client. Alorica works closely with each of our customers to provide a la carte services or a complete solution that integrates sales, support, marketing and fulfillment capabilities across our global operations,” said Chris Crowley, chief sales officer at Alorica. “These recent wins validate that our approach is being well-received by prospects and existing clients.”
Alorica will provide these new client relationships with mortgage, tax and credit card support services, customized by client requirement. The company already offers a wide range of services including sales, market research, customer service, technical support, warranty needs, printing and fulfillment programs.
“These important new relationships continue to diversify and strengthen our brand as a leading service provider to the financial services industry,” said Art DiBari, executive vice president and chief operating officer at Alorica. “We appreciate and respect the trust that our clients have in our ability to serve their customers and are excited about the more than 500 employment opportunities that have been created as a result.”
With more than 40 locations across the United States and beyond, Alorica is the largest Minority Business Enterprise (MBE) domestic outsourcing provider. As a privately-owned company, Alorica provides unique end-to-end customer management.
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.