THUNDER BAY, ON--(BUSINESS WIRE)--Teleperformance, the global leader in outsourced multichannel customer experience management, announces the addition of Jacques St. Laurent and Terry Rybolt as Non-Executive Chairman and Chief Executive Officer respectively, of Teleperformance Canada. Laurent and Rybolt have more than 50 years combined management experience.
Laurent, a Quebec native, brings expertise in international finance, consulting and luxury brand management. Laurent began his career at the Quebec Treasury Board and subsequently joined a Quebec City-based investment firm Laurent served on the Organizing Committee for the 1976 Summer Olympics in Montreal. At the close of the Olympics, Laurent became the first international agent for Davidoff Brand with responsibility for the entire North American market. He also launched Cartier in Montreal, later selling his interest in both brands to external firms.
“Teleperformance has led the contact center industry for the last several decades and I am excited to join such an experienced global leadership team,” said Laurent. “I also look forward to working alongside the Canadian Management team as they bring a wealth of knowledge and expertise in this field.”
Rybolt, based in Toronto, has spent the last 15 years managing, operating and marketing to technology companies. He has over a decade of experience in the business process outsourcing and contact center industry. Rybolt has been with Teleperformance since 2008, previously serving as President, Advanced Services Division. In his former position, he oversaw acquisition integration, managed relationships with top clients and had responsibility for a 5,000-plus employee division.
“I am honoured by the opportunity to help lead Teleperformance’s presence in Canada,” Rybolt said. “We have a terrific team of talented employees and I am excited for the growth of our company in the Canadian market.”
“We are fortunate to have the expertise of Jacques St. Laurent and Terry Rybolt on our leadership team in Canada,” said Brent Welch, President of English World and Asia-Pacific, Teleperformance. “The addition of Jacques and Terry will reignite our growth in Canada with key vertical service offerings and will develop Teleperformance Canada into a preferred employer and provider of choice.”
Founded in 1996, Teleperformance Canada is a multilingual contact center provider with more than 1,500 employees in Toronto, Thunder Bay and Montreal. Teleperformance Canada provides customer care, technical support, customer acquisition and accounts receivable services to the business-to-consumer and business-to-business markets. It also offers near-shore and offshore services with options around the globe.
ABOUT TELEPERFORMANCE GROUP
Teleperformance, the global leader in outsourced multichannel customer experience management, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29).
The Group operates around 100,000 computerized workstations, with more than 138,000 full-time equivalent employees across 270 contact centers in 46 countries. It manages programs in over 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
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