NEWTOWN SQUARE, Pa.--(BUSINESS WIRE)--Positive comments and high scores from Balfour Beatty Communities residents across their Navy Northeast housing portfolio helped the company earn a 2013 Multifamily Real Estate Award for Customer Service Excellence at 12 Navy Northeast properties. Also known as the CEL & Associates “A List” award, it recognizes the industry best in customer service within multifamily property management.
As part of the nationally sponsored survey, residents across the BBC-managed Navy Northeast housing portfolio graded the company on everything from leasing and operations, to housing unit features, appearance and condition, as well as quality of maintenance, resolution response time, resident communications, and other important service criteria.
Balfour Beatty Communities earned 12 awards for properties across their Navy Northeast portfolio, including housing communities at Naval Air Warfare Center Aircraft Division at Joint Base McGuire-Dix-Lakehurst (NJ), Naval Station Newport (RI), Naval Submarine Base New London (CT), Naval Support Unit Saratoga Springs (FL), and Naval Weapons Station Earle (NJ).
“The A List Award is so important to us because superior customer service is our passion and a true competitive advantage for our company,” said Balfour Beatty Communities President Chris Williams. “Our residents have a choice about where they live and we care deeply about their feedback, suggestions and—ultimately—the quality of their experience living with us.”
The National Multifamily Customer Service Award was created in 1997 by CEL & Associates, Inc. to recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the U.S.
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 42,000 residential units and $5.5 billion in real estate assets under management and has developed or renovated more than 27,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in professional services, construction services, support services, and infrastructure investment, with more than $17 billion in annual revenues.