Superior Service at Scale: New Release from Moxie Software Boosts Enterprises’ Ability to Personalize Customer Experiences

New Features Bring Enhanced Desktop and Mobile Functionality to Spaces by Moxie Suite

SUNNYVALE, Calif.--()--Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced it is releasing new functionality for its Spaces TM by Moxie suite of applications. The new features of Chat Spaces™, Email Spaces™ and Knowledge Spaces™ help enterprises deliver more effective and personalized customer interactions, especially when service and support must be provided on a large scale across a range of devices.

What’s New

The new features of Spaces by Moxie include:

For Chat Spaces™

  • New Mobile-Friendly Chat UI:
    • Optimizes the chat experience across devices, recognizing desktops, mobile phones and tablets.
    • New wizards enable simple configuration to a desired look and feel.
    • New UI allows files to be easily uploaded during chat sessions.
  • Real-time Text Translation:
    • Enables agents to effectively transcend language barriers and connect with customers more effectively. Translates in real-time to make sales and service interactions more comfortable and natural for customers while reducing costs.
  • Increased Password Protection:
    • New security protocols for users are designed to meet current industry leading practices.

For Email Spaces™

  • Improved Email Processing:
    • Provides additional support for mail formats and languages.
    • Enables better visibility to email flow.
  • Improved Attachment Handling:
    • Enables finer control of a library of attachments with a new Administrative interface.

For Knowledge Spaces™

  • Advanced Search Tuning:
    • Augments user queries and enhances the results based upon user defined business rules. For example, a user searching for “galaxy” who has previously searched astronomy-related topics, but not phones would be guided to results more relevant to their needs.
  • Improved Content Management:
    • Enables change on a massive scale without touching individual articles.
    • A single user can implement system wide changes to security, metadata, and taxonomies in minutes.
  • API Enhancements:
    • Extend your Knowledge Spaces deployments and integrations more easily with enhanced methods for creating users and content.
    • Search and retrieve content that hasn’t been published yet.
  • Increased Password Protection:
    • New security protocols for users are designed to meet current industry leading practices.

Comments related to the news

In a report issued September 19, 2013 about building seamless customer experiences, Forrester Research senior analyst Tony Costa wrote, “Multidevice ownership and pervasive connectivity mean customers now have, use, and expect multiple ways to interact with companies far beyond the desktop or retail outlet. … As a result, customer experience professionals face new challenges in ensuring interactions maintain a continuity of memory and experience throughout the customer's journey.”

“Some of the largest enterprises in the world across financial services, IT, retail and telecom sectors depend on our technology to provide superior customer service and sales experiences,” said Nikhil Govindaraj, vice president of products at Moxie Software, Inc. “The new functionality of Spaces by Moxie matches our customers’ demand for high performance, scalable and secure applications.”

Availability

The new functionality of the Spaces by Moxie suite will be available for new and existing customers beginning December 16, 2013.

About Moxie Software, Inc.

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.moxiesoft.com.

Moxie Software, Spaces, Spaces by Moxie, Knowledge Spaces, Email Spaces and Chat Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

Contacts

Moxie Software
Simone Souza, 650-294-4693
ssouza@moxiesoft.com

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Contacts

Moxie Software
Simone Souza, 650-294-4693
ssouza@moxiesoft.com