Research and Markets: Social Customer Relationship Management (CRM) Continues to Gain Momentum Globally

DUBLIN--()--Research and Markets (http://www.researchandmarkets.com/research/vnbh9g/customer) has announced the addition of the "Social Customer Relationship Management (CRM) Continues to Gain Momentum Globally" report to their offering.

Considered the quickest way to interact with customers, enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance.

To further develop the industry, enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers.

Key Topics Covered:

1 Introduction

2 Executive Summary

3 Market Ecosystem And Dynamics

4 Customer Relationship Management Market Size And Forecast By Application

4.1 Overview And Introduction

4.2 Customer Service And Support

4.3 Marketing

4.4 Sales

4.5 Other Applications (Innovations, Collaboration, Customer Experience)

5 CRM And Social Customer Relationship Management Market Size And Forecast By Deployment Types

5.1 Overview And Introduction

5.2 Hosted

5.3 On-Premise

5.4 Hybrid

6 Social Customer Relationship Management Market Size And Forecast By Solutions

7 Social CRM: Market Size And Forecast By End-Users

8 Social CRM: Market Size And Forecast By Regions

8.1 Overview And Introduction

8.2 North America

8.3 Europe

8.4 Asia-Pacific And Japan (APAC)

8.5 Middle East And Africa (MEA)

8.6 Latin America (LA)

9 CRM And Social CRM: Market Analysis, Trends And Insights

9.1 Market Evolution

9.2 Go To Market And Trends

10 CRM And Social CRM: Competitive Landscape

10.1 Portfolio Comparison

10.2 Venture Capital (VC) Funding Analysis

10.3 Mergers And Acquisitions (M&A)

10.4 Social Reach

11 Company Profiles

Companies Mentioned:

  • Acquia
  • Allegiance
  • Amdocs
  • Contactually
  • IBM
  • ITC Infotech
  • Jive Software
  • Lithium
  • Microsoft
  • Nearstream
  • Netsuite
  • Nextprinciples
  • Nimble
  • Oracle
  • Pegasystems
  • Ramco Systems
  • SAGE
  • SAP
  • Salesforce
  • Sugarcrm
  • Tracx

For more information visit http://www.researchandmarkets.com/research/vnbh9g/customer

Contacts

Research and Markets
Laura Wood, Senior Manager.
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, CRM

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Contacts

Research and Markets
Laura Wood, Senior Manager.
press@researchandmarkets.com
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Sector: Computing and Technology, CRM