PLANO, Texas--(BUSINESS WIRE)--Intelemedia and O’Currance Teleservices are proud to announce the VoIP integration between both companies. This integration will allow clients to receive additional operational efficiencies when utilizing Intelemedia’s Leader’s Choice Call Management services. After an intensive beta test period integrating the VoIP functionality of both companies, they are announcing that VoIP services now are available when routing client calls on the Intelemedia call routing platform into O’Currance call centers. VoIP telephony brings clients added benefits of lower cost, additional flexibility, improved efficiency and increased speed in call routing. This further strengthens the relationship between the two firms and increases the value O’Currance Teleservices and Intelemedia jointly can bring to their clients.
According to Jon Brown, Vice President of Operations at O’Currance Teleservices, “This is a great step for our clients. Working with Intelemedia gives us a better understanding of the client’s needs, goals and desires. We know the Intelemedia account teams are looking at clients' various media purchases, analyzing conversion rates, returns, capacity forecast and designing optimal routing strategies. In turn, this allows us to focus on the call center operational aspects such as appropriate efficiency and abandonment rates. Together, we focus on what the client needs to be successful.”
VoIP as a routing tool technology is aligned to support the needs of both clients and call centers. VoIP allows call centers greater flexibility to expand and to regress efficiently. Direct response campaigns, by their nature, need to respond to market conditions. An uptick in calls requires an increase in capacity – not only more agents but also the capacity for more calls. With VoIP, the uptake is easily accommodated. Furthermore, call centers can minimize costs of adjustments of back-office services by using VoIP. Less back-office IT work means faster response time and lower costs for the client. The call center can focus on the success of the campaign, rather than responding to back-office issues.
David Schreck, CEO of Intelemedia, stated, “We have a long and successful relationship with O’Currance and are pleased to have O’Currance Teleservices as a valued member of our Leader’s Choice program. Not only are their agents outstanding, their back-office technology represents some of the best the industry has to offer. Now with the VoIP integration between our two organizations, we can provide clients further value as well as operational efficiencies. Our goal is to continue applying proven technology to our services to enhance our client’s performance along every aspect of the teleservices environment we touch. The VoIP integration between Intelemedia and our call center partners is yet another example how we intend to lead our product category in the market place.”
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information www.intelemedia.com.
About O’Currance Teleservices
With operations in Utah, Canada, India and the Philippines, O’Currance is one of the leaders in the direct response telesales industry ranked among the Top 50 Teleservices Agencies in the world. Founded in 1994, O’Currance is committed to its clients and responsible for its agents. In 2012, O’Currance extended its services globally, becoming a part of the well-known Fusion BPO Services Group with multilingual support and a broad range of services from outbound sales to lead generation. O’Currance’s experience of driving sales for some of the biggest soft-offer and hard-offer campaigns in direct response history has enabled the company to build a robust service offering that includes inbound and outbound call center services, direct response marketing services, infomercials, call handling services, lead generation campaigns, data collection and management services, seminar bookings, reservations and media tracking. For more information www.ocurrance.com/.
For more information, contact Donna Hegdahl (972)717-3500 x222 via e-mail at firstname.lastname@example.org