SYDNEY--(BUSINESS WIRE)--Avoka, the Transaction Experience Management experts, has won the Australian Information Industry Association (AIIA) and Australian Computer Society (ACS) 2013 National iAwards New Product category for Avoka Transact, a Transaction Experience Management platform which turns paper or static PDF forms into sophisticated digital experiences empowering users to do business whenever, and wherever, they want — on a smartphone, tablet, computer, or kiosk.
The 2013 iAwards ceremony, held August 8, 2013 in Melbourne, Australia, recognises, showcases, and celebrates the ‘best of the best’ information and communications technology (ICT) products and services honoring both companies at the cutting edge of technology innovation, as well as leading professionals across the ICT industry.
“We are thrilled that Avoka Transact has been named New Product winner of the 2013 iAwards,” said Philip Copeland, CEO, Avoka. “Avoka Transact epitomizes innovation in software for businesses – Avoka electronic forms streamline and optimize the transaction experience for customers and organizations alike.”
Avoka’s submission showcased innovative client solutions developed using Avoka Transact, in particular a solution developed with the Westpac Group, one of Australia’s top banking institutions. Westpac leveraged Avoka Transact to rapidly migrate form-based transactions such as insurance claims to the digital channel, making them available on smartphones, tablets, and desktop computers.
“The consumerisation of IT means Westpac needs to offer online and mobile channels for everything we do to ensure we can engage our customers wherever and whenever they want,” said Jim Glossat, Head of General Insurance for Westpac. “Avoka Transact is enabling us to rapidly respond to these changes in customer behavior and expectations. With Avoka Transact, we’re moving a large legacy of paper transactions to the online and mobile channel faster than we ever thought possible.”
Avoka Transact equips organizations with the tools and expertise to build successful and long-term relationships with customers by providing a modern — and mobile — customer transaction experience. Avoka Transact creates electronic forms enabling customers to complete applications, fill out and sign documents, or open accounts from any device, anywhere. Avoka Transact helps businesses, like financial services, attract and retain more customers, sell more products and services, reduce abandonment rates, and improve the quality of the information that flows into their systems.
The 2013 National iAwards New Product award is presented to an outstanding ICT product. Participants are judged on competitive criteria including uniqueness, proof of concept, functionalities/features, quality/application of technology, and presentation.
Avoka Transact will now compete with businesses from across the Asia Pacific region at the 2013 Asia Pacific ICT Alliance (APICTA) Awards in Hong Kong to take place in November 2013.
Avoka Transact, a Transaction Experience Management platform, turns paper or static PDF forms into sophisticated digital experiences empowering users to do business whenever, and wherever, they want — on a computer, tablet, smartphone, or kiosk. Avoka Transact helps organizations attract and retain more customers, sell more products and services, reduce abandonment rates, and improve the quality of information that flows into their IT systems. For more information call 888-840-3196. Visit Avoka at www.avoka.com and follow Avoka on Twitter, LinkedIn and Facebook.