Samsung Tops Rankings in 2013 J.D. Power High–Definition Television Satisfaction Report

Recognized as Highest in Customer Satisfaction with HDTVs 50-inches and Above in Annual Consumer Study

RIDGEFIELD PARK, N.J.--()--Samsung Electronics America Inc., a market leader and award-recognized innovator in consumer electronics, received an industry-leading customer satisfaction ranking in the annual J.D. Power 2013 High-Definition Television (HDTV) Satisfaction Report. The study, which split its segment distinction in terms of size, recognized Samsung as the highest in customer satisfaction with HDTVs 50 inches and above. The accolades highlight Samsung’s long-standing global TV leadership reputation, an industry position it has held globally for more than seven years.

J.D. Power surveyed more than 6,000 consumers who purchased an HDTV in the past 12 months to arrive at the rankings. Satisfaction is measured on a scale of 1,000 based on seven factors: performance; reliability; ease of operation; style/appearance; features; price; and warranty. According to the study, Samsung ranked highest in the 50-inches and above category with a score of 879. The brand ranked highest for overall performance, reliability, style and appearance, and features in a category that continues to be the fastest growing TV segment with a 50 percent increase in the last year.

“Samsung’s highest priority has always been to leverage our technological expertise to deliver a remarkable viewing experience and our products reflect the efforts we put into picture quality, brightness, sharpness and detail,” said Joe Stinziano, Executive Vice President of the Consumer Business Division at Samsung Electronics America. “We are honored to be recognized for these efforts by our valued customers, and J.D. Power.”

Samsung offers an expansive array of premium to entry-level TVs ready to entertain in any room of the home in LED, Plasma and the innovative Ultra High-Definition (UHD). Recognized for breakthrough picture quality and elegant designs, Samsung TVs create a fully integrated and immersive home entertainment experience.

Responding to the increase in consumer demand for larger-sized screens, Samsung’s 2013 TV lineup offers more models in 60 inches and above than ever before. With built-in Smart TV capabilities, the larger-sized sets are designed to help consumers spend less time searching for shows and movies, and more time watching them.

About J.D. Power

J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw-Hill Financial.

About McGraw Hill Financial

McGraw Hill Financial (NYSE: MHFI), a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, McGraw Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S and America’s fastest growing home appliance brand. To discover more of the award-winning products you love with Samsung, please visit www.samsung.com.

About Samsung Electronics Co., Ltd.

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions. We employ 236,000 people across 79 countries with annual sales of US$187.8 billion.

Contacts

FleishmanHillard on behalf of Samsung
Katherine Byron, 212-453-3000
samsunghemedia@fleishman.com

Samsung's 65" F8000 LED TV offers consumers unparalleled picture quality and advanced features including Smart TV and 3D capabilities. (Photo: Business Wire)

Samsung's 65" F8000 LED TV offers consumers unparalleled picture quality and advanced features including Smart TV and 3D capabilities. (Photo: Business Wire)

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Contacts

FleishmanHillard on behalf of Samsung
Katherine Byron, 212-453-3000
samsunghemedia@fleishman.com