ATLANTA--(BUSINESS WIRE)--OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced a new reseller agreement with Ninzi-Connect Software of Johannesburg, South Africa. This partnership will make OpenSpan’s desktop automation and desktop analytics solutions available to contact centers, back offices and retail storefronts in South Africa.
Formerly Multi-Connect, Ninzi-Connect is a leading telecommunications and contact center solutions company with more than 20 years’ experience with many of South Africa’s largest financial, insurance, retail and communication companies. Ninzi-Connect provides cost effective solutions encompassing every facet of the contact center environment, from call automation to workforce management, recording, quality management and business analytics.
Through this partnership, Ninzi-Connect will utilize its extensive experience to implement, optimize and support the use of OpenSpan’s technology for South African corporations.
“As the South African market for contact center technologies matures and becomes increasingly competitive, we have been seeking solutions that can extend beyond the contact center and into the rest of the enterprise,” said Richard Shaw, managing director of Ninzi-Connect. “The partnership with OpenSpan will allow us to expand our business reach, and significantly improve processes and productivity in retail storefronts and back office environments.”
OpenSpan is an award-winning provider of technology that significantly improves contact center efficiency and performance. In recent years, more and more OpenSpan customers have leveraged the company’s software solutions to also improve the performance of their back offices and retail storefronts. “Many of our clients have achieved tremendous performance gains in their contact centers and are now looking to repeat this success in other parts of their business,” continued Shaw. “We believe that OpenSpan will help us to penetrate this relatively under-developed and critical business area.”
“As technology has enabled more agile, flexible and variable customer contact channels, customers have come to expect more from customer service organizations. Companies across the globe are leveraging OpenSpan technologies to empower their agents and knowledge workers to improve the customer experience and create a competitive advantage,” said Rick Marquardt, executive vice president of business development and international operations for OpenSpan. “OpenSpan is excited to expand our global footprint by partnering with one of South Africa’s leading contact center solutions providers.”
Ninzi-Connect is a telecommunications and contact center solutions company evolved from Multi-Connect, a company with over 20 years’ experience in the South African contact center market. The company boasts a large customer base spanning the financial, insurance, retail and communication sectors.
OpenSpan is a provider of desktop automation and desktop analytics solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Desktop automation enables companies to deliver a Better Way to Work for its employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers. Desktop analytics deliver a Better Way to Manage, providing actionable, real-time activity and performance insight used to make informed decisions about people and technologies. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.
OpenSpan is a registered trademark, and Desktop Automation and Desktop Analytics are trademarks of OpenSpan, Inc. All other trademarks are the property of their respective holders.