ATLANTA--(BUSINESS WIRE)--OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced that adoption of the OpenSpan desktop automation solutions is accelerating within the property and casualty insurance and healthcare claims automation arenas, represented by several significant customer acquisitions over the course of fourth quarter 2012 and first quarter 2013.
OpenSpan solutions are being deployed in contact center, front and back offices, and healthcare claims management areas of these enterprises to automate manual work activities and reduce redundant data entry for faster processing. Within the contact center, OpenSpan desktop automation streamlines workflows and creates efficiencies gained by eliminating the need for agents to navigate between disparate systems, resulting in a more positive customer experience. Healthcare claims management organizations deploy OpenSpan solutions to gain operational efficiency by processing pending claims at a fraction of the cost of manual processing.
“With the advent of the Affordable Care Act, healthcare claims organizations are challenged with the forthcoming increase in claims volume, as well as how to manage the associated processing costs,” commented Rod Dunlap, vice president, insurance solutions at OpenSpan. “Many of these organizations still process claims manually, so with this increase in claims volume, they are realizing that technology like OpenSpan will be critical to ensure processing rates are optimized and cost management is regarded top priority.”
“Insurance organizations – both in healthcare and property and casualty – are focused on driving market differentiation by delivering seamless transactions and interactions from the back office to the contact center and front office environments to improve the customer experience,” said Anna Convery, executive vice president, strategy at OpenSpan. “When your representatives deliver exceptional customer service for each transaction at each interaction point, it creates loyalty and builds the relationship required to retain and grow the customer base in today’s frenetic marketplace.”
OpenSpan provides technology and services that improves, accelerates and measures software- and data-driven work on the desktop, driving performance in front-office and back-office environments. Organizations use OpenSpan's Better Way to Work™ solutions including OpenSpan Desktop Automation to build and implement user process improvement or process automation solutions across enterprise applications. A Better Way to Manage™ solutions including OpenSpan Desktop Analytics, capture all desktop activity to measure worker performance and work outcomes. OpenSpan's Claim Automation Service reduces claims processing expenses by emulating the tasks performed by Claims Examiners. The OpenSpan solutions require no changes to IT architecture or mission-critical applications, providing rapid development and deployment, agile response to changing business needs, and continuous, iterative improvement. OpenSpan customers include Global 2000 organizations in financial services, insurance and telecom, among other industries. Customers report exponential ROI through increased productivity, improved efficiency and enhanced customer experience. The privately held company is based in Atlanta, GA. For information, visit www.openspan.com.
OpenSpan is a registered trademark, and Better Way to Work, Better Way to Manage, Desktop Automation and Desktop Analytics are trademarks of OpenSpan, Inc. All other trademarks are the property of their respective holders.