Convey Health Solutions Selects Mzinga for Employee and Customer Experience Communities

Convey Health Solutions “Pulse” powered by Mzinga OmniSocial Learning

BURLINGTON, Mass.--(BUSINESS WIRE)--Mzinga^® (http://www.mzinga.com), a leading provider of enterprise social software solutions and services serving the learning, marketing and support markets for employees, customers and partners, announced that Convey Health Solutions, a leading specialty healthcare Business Process Outsourcing firm, has selected Mzinga’s OmniSocial^® Learning to power its internal employee collaboration, training and communication initiatives, and expand into a community for customer experience and support.

“Convey Health Solutions is focused on delivering high quality and compliant services to their healthcare clients. They needed a solution that would start with support for employee communication, development and learning with potential to expand in a second phase for customer experience and support”

Convey Health Solutions is in a period of tremendous growth as the company continues to meet the demand for Medicare and Medical Products enrollment, engagement, service and administration support, as well as increased needs for client wellness and quality program support. To meet the requirements of Convey Health’s leadership to cultivate greater employee productivity, learning and development, Convey Health sought a fully-integrated, social learning solution to increase communication between and within departments, enable better teamwork and collaboration, deliver informal and formal learning through enhanced coursework and training, and expand beyond an employee-based solution to an external community for customer support initiatives. As a result, Convey Health Solutions chose Mzinga OmniSocial Learning to power the “Convey Health Solutions Pulse.”

“Our entire organization is excited about the launch of the ‘Convey Health Solutions Pulse,’ said Jeff Bishop, Chief Operating Officer of Convey Health Solutions. “In a very short time, The Pulse has already positively impacted the way our team communicates and how we develop and train our employees. Longer term, it will improve the way we collaborate, engage customers and provide even broader employee development opportunities.”

Mzinga OmniSocial provides a rich, unified solution that gives businesses the opportunity to raise brand visibility, employee productivity and customer satisfaction through more comprehensive employee, customer, brand, and partner experiences. With a broad range of social and formal learning technologies as well as community solutions, OmniSocial Learning allows users to interact and share ideas, which helps employees perform better.

“Convey Health Solutions is focused on delivering high quality and compliant services to their healthcare clients. They needed a solution that would start with support for employee communication, development and learning with potential to expand in a second phase for customer experience and support,” said Annie Garner, VP of Services at Mzinga. “Working with Mzinga, Convey Health was able to not only implement an employee collaboration program but can now use the same platform to collaborate with clients -- creating a pervasive community.”

About Convey Health Solutions

Convey Health Solutions is committed to providing clients with healthcare-specific, compliant member support solutions utilizing technology, engagement and analytics.

They create better business results and better healthcare consumer experiences on behalf of their business customers and partners (some of the nation’s leading health insurance companies, pharmacy benefit management firms, pharmacies and more). Their healthcare-focused teams in all locations support hundreds of thousands of Americans in making important decisions related to health insurance coverage, medical products as well as wellness and chronic condition management. Learn more at www.ConveyHealthSolutions.com.

About Mzinga

Mzinga is a leading provider of enterprise social software solutions and services serving the learning, marketing and support markets for employees, customers and partners. Through a combination of enterprise-class technology, strategy and online moderation services, Mzinga’s social solutions enable businesses to increase revenue and lower costs by improving brand visibility, employee performance, workplace satisfaction, and customer loyalty. Headquartered in Burlington, Massachusetts, Mzinga empowers millions of users at many of the world’s largest organizations in 160 countries worldwide.

To learn more about Mzinga, visit www.mzinga.com.