SAN ANTONIO--(BUSINESS WIRE)--A 66 percent increase in provider clients coupled with new product launches and continued industry recognition all contributed to another record-setting year in 2012 for Office Ally, company President and CEO Brian O’Neill announced today.
Office Ally is the only organization in the country offering healthcare providers a full suite of revenue-cycle management services. This comprehensive and integrated approach, coupled with the organization’s outstanding track record of service and customer support, helped contribute to the company growing to more than 290,000 provider clients in 2012, up from 175,000 in 2011. And once again in 2012, Office Ally was the nation’s fastest-growing practice-management company adding approximately 950 providers a month.
To help support these providers and to offer additional value to practices at no cost, in 2012 Office Ally launched its “Support Suite” product, which provides healthcare providers nationwide additional, real-time support to aid in their delivery of patient care. Through its new 24/7 “Support Suite,” providers and their office staff can access instructional documentation, chat live with Office Ally representatives, and access the company’s interactive “troubleshooter” tool that allows users to diagnose and resolve common problems and questions. Providers also have immediate access to an online service that allows them to view the resolution for a claim rejection.
“This free, one-stop support resource is designed to make life simpler for providers and their staff by offering information in a quick and easy-to-utilize format,” said O’Neill. “The more efficiently we can get information to providers and answer their questions, the more efficiently their office can run; and that aids both themselves and their patients tremendously.”
In addition to its growth in provider clients, Office Ally received two significant industry recognitions in 2012. First, Office Ally was certified as a “Gold” electronic health records (EHR) technology vendor in the inaugural Health IT Quality Solutions™ program sponsored by Quest Diagnostics. And shortly before the year ended, Office Ally was named by KLAS one of the two top clearinghouses in the country. Office Ally was the top-rated vendor overall for workflow tools and capabilities and received the highest rating for online claims editing, allowable attachments and second insurance processing. Most important 100 percent said they would “buy from Office Ally again” and that the vendor “keeps promises.”
Also in 2012 Office Ally continued to work with regional extension centers around the country to provide a simple and affordable way for providers in those markets to convert to EHRs and receive incentive payments. Over the past two years, Office Ally has been selected as a preferred EHR vendor for regional extension centers in Los Angeles and Orange County, California, plus centers in Texas, Arizona, Colorado, Iowa, Maryland and South Florida, among others.
“In 2013 we will continue to innovate and respond to marketplace needs as the industry continues to evolve and automation becomes an even more essential tool for providers,” said O’Neill. “By taking advantage of what technology has to offer, providers can increase their efficiencies, build their practices and better serve their patients.”
Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service all under one company. Founded in 2000 the company currently works with more than 290,000 providers and 5,600 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive ASP Internet-based solutions includes a patient health registry – Patient Ally™, electronic health records – EHR 24/7™, practice management – Practice Mate™, clearinghouse and case-connect tool. All of Office Ally’s products and services are offered at minimal or no cost to providers, with customer and technical support available 24/7. Further information may be obtained at www.officeally.com.