RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--ChannelAdvisor, a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase global sales, today announced that it has been named a 2013 Stevie® Awards finalist for Customer Service Department of the Year in the Computer Software category. The Stevie® Awards Customer Service Department categories recognize notable accomplishments and substantial improvements in the field of Customer Service. ChannelAdvisor is recognized as a finalist for its advancements in customer satisfaction and issue resolution.
“We are thrilled to be a finalist for this award based on our work to improve the ChannelAdvisor support experience,” said ChannelAdvisor Director of Customer Success Greg Ives. “Everything we do, we do for our customers. Decreasing response times and improving issue resolution is not an easy task, but our team is focused on delivering an exemplary customer experience. We are continuously striving toward new and innovative ways to optimize our systems and processes.”
The Stevie® Awards programs, initiated in 2002, have been conferred for achievement in business to organizations and individuals in more than 60 nations. Finalists for this year’s Sales & Customer Service awards were determined by the average scores of 120 professionals worldwide, acting as preliminary judges for over 70 categories, with entries ranging from contact center professional achievement to Sales Department of the Year.
The award results will be announced at a gala banquet on Monday, February 25, 2013 at the Paris Hotel in Las Vegas, Nevada.
As a finalist for the Customer Service Department of the Year Award, ChannelAdvisor is automatically included in voting for the 2013 edition of the People’s Choice Stevie Awards for Favorite Customer Service. The general public can vote for ChannelAdvisor as their favorite provider of customer service now through February 8 at http://www.stevieawards.com/Service.peopleschoice/default.cfm, using the Short Code F207U.
For more information about ChannelAdvisor, including its Customer Service department, please visit http://www.channeladvisor.com/.
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ChannelAdvisor is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more. Through automation, analytics and optimization, ChannelAdvisor customers can leverage a single inventory feed to more efficiently list and advertise products online, and connect with shoppers to increase sales. Billions of dollars in merchandise value are driven through ChannelAdvisor’s platform every year, and thousands of customers use ChannelAdvisor’s solutions to help grow their businesses. For more information, visit www.channeladvisor.com.