Frost Bank Customers Deposit Checks Online, Anytime with Remote Deposit Check Partner TransCentra

Increased convenience, improved cash flow cements existing customer relationships, attracts new ones

NORCROSS, Ga.--()--Customers of one of Texas’ largest banks, Frost Bank, are now able to deposit any check or money order remotely from any location, not just a branch or ATM. This service is offered through the bank’s Digital Services for personal and business customers and is driven by eCapture, a browser-based remote deposit capture solution, from TransCentra, a leading provider of billing and payment software and services.

“Banking today must be easy, fast and secure,” explained Bobby Berman, group executive vice president of Frost Bank. “The traditional constraints of branch hours and locations have been eliminated in order to best serve our customers. That is why we offer to both our personal and business customers the many benefits of remote deposit capture. Our customers responded so positively that we exceeded in just one quarter our entire annual projection for signups.”

TransCentra’s eCapture product was initially integrated with Frost’s existing technology infrastructure in October 2011 and offered to customers on a limited basis. The deposit of personal, business, traveler’s, cashier and U.S. Treasury checks as well as money orders is now available to all of the bank’s Digital Services customers, reaching nearly three-fourths of the bank’s individual customers and more than half of its business customers. The bank expects to offer mobile remote deposit capture in the next year.

“Remote deposit capture is quickly becoming table stakes for financial institutions as a means to both attract new customers and retain existing ones,” says Lynn Boggs, chief executive officer of TransCentra. “As customers look for multiple ways to interact with financial institutions when and where they want, we will continue to provide those avenues to strengthen valuable customer interactions, whether through RDC, mobile, or app.”

By using a standard TWAIN-compatible scanner, customers can make deposits online simply by selecting the appropriate account, entering the deposit amount and scanning the front and back of the check. Once submitted, eCapture validates the images for Check 21 compliance and processes the information through TransCentra’s workflow, risk management and clearing modules for business rules application, compliance and clearing purposes. These business rules, such as exception management and fraud monitoring, can easily be customized by the financial institution.

TransCentra ensures security through a complete audit trail for the transaction and does not store any information on the customer’s browser. The entire transaction is subject to 128-bit encryption.

About Frost:

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $21.8 billion in assets at September 30, 2012. One of 24 banks included in the KBW Bank Index and a top-50 U.S. bank by asset size, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.

About TransCentra:

Norcross, Ga.-based TransCentra is America’s largest outsourced remittance processor, one of the largest outsourced billers and a top provider of imaging and payment processing platforms and software. An industry leader in innovative multichannel billing and payment solutions, TransCentra is trusted by many of the largest and most recognized names in both the consumer and business-to-business markets across a variety of industries, including financial services, insurance, healthcare, utilities and telecommunications. For more information, visit www.transcentra.com.

Contacts

For TransCentra
Elizabeth McMillan, APR
PR@transcentra.com
678-781-7224

Release Summary

Customers of Frost Bank are now able to deposit any check or money order remotely through eCapture, a browser-based remote deposit capture solution, from billing and payments expert, TransCentra.

Sharing

Contacts

For TransCentra
Elizabeth McMillan, APR
PR@transcentra.com
678-781-7224