NEW YORK--(BUSINESS WIRE)--Wells Fargo & Company (NYSE: WFC) said today it has extended certain loan fee waivers to Nov. 7 in areas impacted by Hurricane Sandy.
“We want our customers in areas hard-hit by the storm to be able to focus solely on their personal and work situations at this critical time,” said Michelle Lee, Northeast regional president for Wells Fargo Community Banking. “There are still many challenges affecting day-to-day living in storm-affected states. Wells Fargo wants to alleviate hardship for our customers so they can focus on getting back on their feet. I want to extend my personal thanks to my Wells Fargo teammates here in the region--and across the nation--for working so hard to be there for our customers during this time.”
Fees waivers extended through Nov. 7
Wells Fargo has extended to Wednesday, Nov. 7 its waiver for the fees it normally charges its customers for using another bank’s ATMs. Wells Fargo will also allow customers with time accounts (CDs) to withdraw funds from these accounts without incurring an early withdrawal penalty. These fee waiver extensions are available in the storm-affected states of New Jersey, New York, Connecticut, Pennsylvania, Delaware, Maryland, Virginia and the District of Columbia.
Additionally, Wells Fargo is continuing to waive late fees on credit cards, certain small business and consumer loans, including home-equity, auto and student loans until Wednesday, Nov 7. This waiver applies to the states mentioned above, as well as New Hampshire, Massachusetts, Rhode Island and West Virginia.
Store and ATM availability
All Wells Fargo retail banking stores are open in Delaware, Virginia, Washington, D.C., and Maryland. Eighty-eight percent of Wells Fargo’s stores are open in New Jersey, New York, Connecticut, and Pennsylvania. Just over 90 stores are still closed in parts of New Jersey, New York (Manhattan, Long Island, and Westchester County), coastal Connecticut, and Pennsylvania due to power outages, flooding and structural damage.
Eighty-six percent of the bank’s ATMs are available in the storm-affected states. Less than 300 ATMs are currently unavailable, with machines expected to be brought back online as power and networks are restored. Mobile ATMs have been deployed.
The company is providing continuous updates on store operations and storm recovery efforts at @WellsFargo, its official Twitter handle. Other updates are being made available at Wells Fargo’s Facebook page. Customers can also check the status of their local stores at the company’s store locator at www.wellsfargo.com.
Emergency Personal Loan Assistance
Wells Fargo has also initiated an emergency personal loan program for customers in FEMA-designated disaster counties in Connecticut, New Jersey and New York. These loans will be offered at favorable rates and will be underwritten using existing underwriting criteria.
Mobile deposit services expanded to customers in impacted states
To further aid customers impacted by the hurricane, Wells Fargo also expanded Wells Fargo Mobile deposit service beyond New York, Connecticut and Virginia to include customers in Delaware, Maryland, New Jersey, Pennsylvania and Washington D.C. Using this service, customers can deposit most checks directly into their eligible Wells Fargo checking or savings account using the Wells Fargo Mobile App supported on Apple and Android devices.
Mortgage Customer Assistance
Wells Fargo mortgage customers affected by Hurricane Sandy in Connecticut, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, Massachusetts, Rhode Island, and District of Columbia are encouraged to contact Wells Fargo right away to discuss mortgage payment arrangements or to get assistance with handling property insurance loss claims. The mortgage customer service team is specially-trained in disaster response and can offer guidance and information about loans and assistance programs. Visit Wells Fargo’s Get Help with Disaster Recovery web page for additional detail.
Wells Fargo customers who have been affected by Hurricane Sandy and need assistance may call 1-800-TO-WELLS (1-800-869-3557) 24 hours a day, seven days a week. Customers can also visit their nearest Wells Fargo store when normal hours of operation resume.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. In 2011, the Company invested $213.5 million in grants in 19,000 nonprofits, and team members contributed more than 1.5 million volunteer hours around the country. For more information, please visit: www.wellsfargo.com/about/csr.