MONTREAL--(Radialpoint, a provider of premium white-label technology support, today announced it secured gold recognition in Computer Daily News (CDN) 2012 Channel Elite Awards. CDN, Canada’s number one IT channel publication, recognizes IT solution providers for their innovation, leadership and commitment to creating value for their customers. Radialpoint was recognized in the “Best Service Organization” category for its work with customer Windstream, helping to improve its customer support model and increase customer loyalty.)--
“What makes the Channel Elite Awards so special is that these are peer awards and Radialpoint is one of those standout companies being recognized within its industry for its demonstrated commitment to delivering superior customer experience and quality of service, helping its customers reduce support costs and grow revenues.”
“The Channel Elite Award program demonstrates that Canada has a growing number of talented, innovative solution providers that are capable of delivering solutions that help businesses of all sizes,” said Paolo Del Nibletto, Editor of CDN. “What makes the Channel Elite Awards so special is that these are peer awards and Radialpoint is one of those standout companies being recognized within its industry for its demonstrated commitment to delivering superior customer experience and quality of service, helping its customers reduce support costs and grow revenues.”
“As consumers adopt new technologies, telecom providers, OEMs and consumer electronics retailers are facing challenges to support their customers and incurring significant costs to handle out-of-scope calls,” said Hamnett Hill, President and CEO, Radialpoint. “Radialpoint’s service delivery technology and methodology dramatically increases agent efficiency and enables the optimal customer experience at the lowest cost across tablets, smartphones, PCs and other connected devices. We are proud to be selected at the gold level for the Channel Elite Awards and be recognized by our peers for our work and our Premium Technology Support solutions.”
Channel Elite Awards winners and finalists were honored at a gala celebration on September 11, 2012 at the Paramount Event and Conference in Woodbridge, Ontario.
Radialpoint solves consumers’ frustration with all their devices and technologies. We enable our ISP, CE OEM and CE Retail customers to deliver a new Premium Tech Support (PTS) experience and embrace "out-of-scope” and multi-device support interactions. Radialpoint's technology-enabled approach to PTS delivers efficiency, quality of service and the best consumer support experience at the lowest cost. Some of the world’s most recognized brands are powered by Radialpoint and have become the trusted advisor to the consumer’s digital home. To learn more, visit www.radialpoint.com and follow us on Twitter @Radialpoint.